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Keep Talking Insurance for your device.
We have two insurance options for your device.
Our Basic Cover - Vodafone Keep Talking - is for those just wanting our accidental damage cover and not the additional cover provided by Vodafone Keep Talking Plus where your device is lost or stolen.
Our Premium Cover - Vodafone Keep Talking Plus – is for people who want the accidental damage cover and cover where their phone, tablet or wearable device is lost or stolen.
This is a basic summary only and you need to read about the terms, conditions, exclusions, excess(es) and limits that apply in the relevant Product Disclosure Statements.^
When you sign up to an $80 Red Plus Plan before 10/03/20, you’ll receive a $10 credit each billing month for up to 36 months on either our Keep Talking or Keeping Talking Plus insurance. Eligibility criteria and T&C apply.
When you sign up to Keep Talking or Keep Talking Plus for the first time on selected plans, the premium for your first month's cover will be free. Offer ends 30/06/20. Terms and conditions apply.***
*The above is a limited summary only. All cover is subject to the applicable sum insured other limits and sub-limits and terms, conditions, exclusions and limitations that are not listed in the summary. You should read the relevant Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for Vodafone Keep Talking Plus and Vodafone Keep Talking carefully to fully understand the extent of cover provided.
This contains general advice only and has been prepared without considering your objectives, financial situation or needs. Cover is subject to the eligibility criteria and terms & conditions contained in the relevant Combined FSG and PDS for Vodafone Keep Talking Plus and Vodafone Keep Talking, which you should read and before you decide whether this insurance product suits your needs. Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and Vodafone Hutchison Australia Pty Ltd (“VHA”) ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not on your behalf.
Further Information
Am I eligible to apply for insurance online?
This cover is not available unless you live and have a permanent place of residence in Australia, and your device is in perfect condition and no more than 30 days old from the date of receipt of the device from Vodafone when first insured.
For devices in perfect condition and under 30 days old that have been purchased from Vodafone, you can apply online.
If your device does not meet the above criteria you will need to apply at your nearest Vodafone store. You must have your original receipt of purchase and your device must be under 12 months old and in perfect condition.
If I change my mind, can I cancel my policy?
Yes, you can cancel your insurance policy at any time by calling us on 1300 650 410. Check out our support article for more information.
***Terms and conditions
First month of insurance premium free
Offer available to approved new customers who sign-up to a Vodafone $10 Keep Talking Insurance or $15 Keep Talking Plus Insurance plan (‘Keep Talking Insurance Plan’). Keep Talking Insurance Plan must be added to an existing selected post-paid plan. $15 Keep Talking Plus Insurance available on Red plans within 30 days of purchasing a handset from Vodafone. Free premium charge available for first month only and applied as an account credit to your first bill. Offer ends 30/06/20. See our insurance page for full list of rates and charges. See the cover terms and conditions in the relevant Combined FSG and PDS available on our insurance page or by contacting us. Read it before you decide. Insurance issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and Vodafone Hutchison Australia Pty Ltd (“VHA”) ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not you.
$10 Insurance Discount on $80 Red Plans
Offer ends 10/03/20. Offer available to approved customers who (i) sign-up or upgrade and stay connected to a Vodafone $80 Red Plan or $80 Red Plus Plan (Eligible Plan), and (ii) sign-up to and are eligible for Vodafone $10 Keep Talking Insurance (‘Keep Talking Insurance Plan’) or $15 Keep Talking Plus Insurance (‘Keep Talking Plus Insurance Plan’) (collectively “Insurance Plan”). Cover is subject to you meeting the eligibility criteria and terms and conditions as stated in the relevant Product Disclosure Statement (“PDS”) for the Insurance Plan on an ongoing basis, (collectively, ‘Eligibility Criteria’). If you do not satisfy the Eligibility Criteria you will be ineligible for this offer. Eligibility Criteria and PDS are subject to change. Account credit of $10/month applied for the earlier of: (a) up to 36 months (months 1 – 36) from the date of sign-up or upgrade when you stay connected to an Eligible Plan (36 Month Term), (b) the date your Eligible Plan is cancelled by you or Vodafone, or (c) your Insurance Plan comes to an end in accordance with the relevant PDS. Offer is forfeited if you rate plan change and current recurring monthly Insurance Plan premium will be added to your bill. If any of (b) or (c) eventuate, this Offer will come to an end (‘Early Termination Event’). For the duration of your 36 Month Term, unless an Early Termination Event occurs prior, if you select Keep Talking Insurance Plan you will be credited $10/month to your bill, or if you select the Keep Talking Plus Insurance Plan you will be credited $10/month and charged $5/month to your bill. After your 36 Month Term and so long as an Early Termination Event does not occur prior recurring current monthly Insurance Plan premium will be charged until the end of the month in which you notify us that you wish to cancel the Insurance Plan. Any charges for additional or excluded services, or other charges you will need to pay under the Insurance Plan (such as excess) will still apply. See vodafone.com.au/insurance for the PDS and a full list of rates and charges, which are all subject to change. Not for commercial or resale purposes. Offer not transferrable or redeemable for cash and subject to change.
Keep Talking Insurance Plan ($10 or $15/mth) must be added to an existing selected post-paid plan. $10 Keep Talking Insurance Plan must be added to an existing selected post-paid plan or on a SIM Only plan if the device is less than 12 months old. $15 Keep Talking Plus Insurance available on Red Plans, Red Plus Plans and Red Mobile Broadband Plans within 30 days of purchasing a device from Vodafone. This contains general advice only and has been prepared without considering your objectives, financial situation or needs. See the cover terms and conditions in the relevant Combined FSG and PDS available at vodafone.com.au/insurance or by contacting us, which you should read and before you decide whether this insurance product suits your needs. Cover is subject to the eligibility criteria and terms & conditions contained in the relevant Combined FSG and PDS available at vodafone.com.au/insurance or by contacting us, Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and Vodafone Hutchison Australia Pty Ltd (“VHA”) ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not on your behalf.