Keep Talking Insurance for your device

What’s covered?

For Vodafone Keep Talking, your device must be in perfect condition and have an original receipt of purchase from Vodafone that falls within specific time limits outlined in the eligibility criteria below. In the event your device is damaged you may be covered for*:

• The repair or replacement of a phone or tablet up to the value of $3,000 (incl. GST & less applicable excess).

What’s not covered?

Some of the things Vodafone Keep Talking won’t cover you for include*:

• Any intentional act or omission by You or anyone acting on Your behalf to wilfully damage, destroy or misplace the device or SIM Only device.
• Any damage for which the supplier, distributor or manufacturer, are liable in accordance with their standard warranty obligations or under the Australian Consumer Law.

What’s covered?

For Vodafone Keep Talking Plus, your device must be in perfect condition and no more than 60 days old from date of receipt from Vodafone when first insured. In the event your device is damaged, lost or stolen you may be covered for*:

• The replacement or repair of a phone, tablet or wearable device up to the value of $3,000 (incl GST & less applicable excess).
  
• Up to $300 (incl GST) towards replacing accessories that are purchased with a device if they are damaged, lost or stolen with the reported claim.
• The reimbursement of up to $500 (incl GST) for unauthorised call or data costs incurred while your device is lost or stolen.
• Up to $300 (incl GST) towards a phone if you need to hire or buy a temporary replacement while you're away overseas.
• Worldwide cover if you have activated global roaming with Vodafone prior to your trip and you are using your usual Vodafone SIM while roaming overseas.

What’s not covered?

Some of the things Vodafone Keep Talking Plus won’t cover you for include*: 

• Any loss where your device has been left behind in an unknown location or You have misplaced or forgotten its whereabouts.
• Any costs or charges for which the supplier, distributor or manufacturer, are liable in accordance with their standard warranty obligations or under the Australian Consumer Law.
• Theft or damage as a result of an attempted theft of Your Device from any unlocked vehicle, water borne vessel or private residence unless at the time of the theft or attempted theft:
  • You are in the vehicle, vessel or private residence; or
  • the Device is out of sight and there is clear evidence of forcible and violent entry to the vehicle, vessel or private residence.
• Any data, software or games stored on your device, usual Vodafone SIM, memory card or any other storage device or media used with the device not otherwise expressly covered.