Keep Talking Insurance for your device
We have two insurance options for your device.
Our Basic Cover - Vodafone Keep Talking – is for those just wanting our accidental damage cover and not the additional cover provided by Vodafone Keep Talking Plus where your device is lost or stolen.
Our Premium Cover - Vodafone Keep Talking Plus – is for people who want the accidental damage cover and cover where their phone, tablet or wearable device is lost or stolen.
This is a basic summary only and you need to read about the terms, conditions, exclusions, excess(es) and limits that apply in the relevant Product Disclosure Statements.^
When you sign up to Keep Talking or Keep Talking Plus for the first time on selected plans, the premium for your first month's cover will be free. Offer ends 30/06/21. Terms and conditions apply.***
What’s covered?
For Vodafone Keep Talking, your device must be in perfect condition and have an original receipt of purchase from Vodafone that falls within specific time limits outlined in the eligibility criteria below. In the event your device is damaged you may be covered for*:
- The repair or replacement of a phone or tablet up to the value of $3,000 (incl. GST & less applicable excess).
What’s not covered?
Some of the things Vodafone Keep Talking won’t cover you for include*:
- Any intentional act or omission by You or anyone acting on Your behalf to willfully damage, destroy or misplace the device or SIM Only device.
- Any damage for which the supplier, distributor or manufacturer, are liable in accordance with their standard warranty obligations or under the Australian Consumer Law.
What’s covered?
For Vodafone Keep Talking Plus, your device must be in perfect condition and no more than 30 days old from date of receipt from Vodafone when first insured. In the event your device is damaged, lost or stolen you may be covered for*:
- The replacement or repair of a phone, tablet or wearable device up to the value of $3,000 (incl GST & less applicable excess).
- Up to $300 (incl GST) towards replacing accessories that are purchased with a device if they are damaged, lost or stolen with the reported claim.
- The reimbursement of up to $500 (incl GST) for unauthorised call or data costs incurred while your device is lost or stolen.
- Up to $300 (incl GST) towards a phone if you need to hire or buy a temporary replacement while you're away overseas.
- Worldwide cover if you have activated global roaming with Vodafone prior to your trip and you are using your usual Vodafone SIM while roaming overseas.
What’s not covered?
Some of the things Vodafone Keep Talking Plus won’t cover you for include*:
- Any loss where your device has been left behind in an unknown location or You have misplaced or forgotten its whereabouts.
- Any costs or charges for which the supplier, distributor or manufacturer, are liable in accordance with their standard warranty obligations or under the Australian Consumer Law.
- Theft or damage as a result of an attempted theft of Your Device from any unlocked vehicle, water borne vessel or private residence unless at the time of the theft or attempted theft:
- You are in the vehicle, vessel or private residence; or
- the Device is out of sight and there is clear evidence of forcible and violent entry to the vehicle, vessel or private residence.
- Any data, software or games stored on your device, usual Vodafone SIM, memory card or any other storage device or media used with the device not otherwise expressly covered.
*The above is a limited summary only. All cover is subject to the applicable sum insured other limits and sub-limits and terms, conditions, exclusions and limitations that are not listed in the summary. You should read the relevant Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for Vodafone Keep Talking Plus and Vodafone Keep Talking carefully to fully understand the extent of cover provided.
This contains general advice only and has been prepared without considering your objectives, financial situation or needs. Cover is subject to the eligibility criteria and terms & conditions contained in the relevant Combined FSG and PDS for Vodafone Keep Talking Plus and Vodafone Keep Talking, which you should read and before you decide whether this insurance product suits your needs. Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and TPG Telecom Ltd (“Vodafone”) ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not on your behalf.
If you signed up to Keep Talking Insurance before 31st January 2018, read your Combined FSG and PDS here, Keep Talking Plus, Keep Talking.
Further Information
This cover is not available unless you live and have a permanent place of residence in Australia, and your device is in perfect condition and no more than 30 days old from the date of receipt of the device from Vodafone when first insured.
For devices in perfect condition and under 30 days old that have been purchased from Vodafone, you can apply online.
If your device does not meet the above criteria you will need to apply at your nearest Vodafone store. You must have your original receipt of purchase and your device must be under 12 months old and in perfect condition.
Yes, you can cancel your insurance policy at any time by calling us on 1300 650 410. Check out our support article for more information.
First month of insurance premium free
Offer available to approved new customers who sign-up to a Vodafone $10 Keep Talking Insurance or $15 Keep Talking Plus Insurance plan (‘Keep Talking Insurance Plan’). Keep Talking Insurance Plan must be added to an existing selected post-paid plan. $15 Keep Talking Plus Insurance available on Red plans within 30 days of purchasing a handset from Vodafone. Free premium charge available for first month only and applied as an account credit to your first bill. Offer ends 30/06/21. See our insurance page for full list of rates and charges. See the cover terms and conditions in the relevant Combined FSG and PDS available on our insurance page or by contacting us. Read it before you decide. Insurance issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and TPG Telecom Limited ("Vodafone") ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not you.