2GB bonus data for Vodafone customers

All Vodafone customers will be eligible to receive a bonus 2GB of data.

It’s our way of saying sorry to those customers affected by a router malfunction which caused intermittent disruption to mobile services last night and this morning. It’s also to say thank you to our other customers for their loyalty.

While not all customers experienced service disruption, all postpaid customers and prepaid customers who top-up within a month, will receive an additional 2GB of data.

2GB is more than 50 per cent of the average monthly data use for Vodafone customers and this bonus offer will allow all customers to stream, surf and download more of what they love, on us.

We apologise sincerely for this disruption and we hope the 2GB of bonus data will allow customers to enjoy more of the Vodafone network.

Customers have been contacted with full details of the bonus data offer.

Background

The offer start date is 7 October, 2016.

Postpaid customers will receive an additional 2GB of data during their October or November billing cycle to be valid for the entire billing month.

When prepaid customers recharge between 7 October, 2016 and 6 November, 2016 they will receive a one-off additional 2GB to be used during the length of their recharge.

Customers will be notified when the additional 2GB of data is applied. The data will be applied automatically and usage can be monitored via MyVodafone. The data is for use within Australia.

During Sunday night a router malfunction caused 4G services to become unavailable. During the disruption, customers were automatically switched to 3G or 2G, however congestion meant some were intermittently unable to access voice, data and text services. By 1.35am this morning (Monday 26 September), 4G mobile services were restored nationally, however we identified a very small number of services that were still experiencing intermittent issues due to a related issue. Those services were restored by 11.30am this morning.