Media Statement - Samsung Galaxy Note7 recall

Vodafone advises all customers who use a Galaxy Note7 smartphone to switch off their device and return it to their nearest Vodafone store. Quality and customer safety are absolute priorities for Vodafone.

Vodafone customers are entitled to a loan device* free of charge while we await for replacement stock to arrive or a full refund.

We invite customers to visit their local store to discuss their options.

Notes to editor

Options available to customers who have purchased a Galaxy Note7 are as follows:

  • A courtesy loan of the Samsung Galaxy S7 smartphone until replacement stock arrives.
  • A full refund.

For further information, please click here.