Proposed Contact Centre Restructure

Attribute to Vodafone Corporate Affairs Director Dan Lloyd:

We have commenced consultation on a proposed restructure at the Vodafone contact centre in Hobart.

We’re operating in an increasingly competitive Australian market and have been confronted with several regulatory obstacles that continue to impact our business.

Vodafone is also preparing for 5G and working to appoint a new network vendor following the Federal Government’s security guidance. This has placed significant financial pressure on our business.

We have to make hard decisions to remain competitive in this tough, uncertain environment.

Regrettably, this means we can no longer support the current number of roles in our Hobart contact centre.

We have started consulting with Hobart-based employees about a proposed restructure which would involve a reduction in the number of roles at the centre.

The new structure will not be confirmed until the consultation process is complete, however we expect around 130 roles will be affected.

At the conclusion of the consultation process, the changes and implications will be confirmed. We will work with affected employees to seek redeployment in other parts of the business wherever possible and provide access to outplacement services.

We and our people will be keen to hear from local employers looking for highly experienced staff.

We recognise this is a difficult time for our employees and we are providing access to on-site and phone counselling services to all Hobart-based employees.

Vodafone no longer receives any form of Federal or State Government funding for the contact centre in Hobart.