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Telstra text issue - impact to Vodafone customers

As a result of a fire at Telstra’s Chatswood exchange on Thursday 2 February, there was an issue with the exchange of text messages between Telstra customers and the customers of other providers, including Vodafone.

Between 1pm and 3.20pm on Thursday 2 February, if a Telstra customer sent you a text message or you sent a text to a Telstra customer, it may not have been delivered by Telstra, or it may have been delivered by Telstra to the wrong recipient.

We understand the issue affected texts only, not MMS or internet-based messages such as iMessage.

Customer privacy is of utmost importance to Vodafone and we will continue to seek information from Telstra.

For customer enquiries, please call 1555.

Media Contact

Jen Zemek

For journalists with enquiries about this media release, please email Jennifer.Zemek@vodafone.com.au. View our media contact page for more information. The Vodafone media team cannot assist with customer enquiries.

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