Triple Zero emergency calls outage

Update on Triple Zero emergency calls outage

UPDATE: The earlier issue impacting Triple Zero emergency calls due to a Telstra network fault has been resolved. Emergency calls are now going through to Triple Zero as normal.

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Triple Zero emergency calls nationally are impacted intermittently due to a Telstra network fault. This is impacting all carriers.

We are doing everything we can to assist our customers. We are trying to call back all Vodafone customers who have attempted to call Triple Zero to check on their welfare and offer assistance. We are also passing on those customers’ details to state based emergency services for follow-up.

Emergency services agencies are advising anyone who needs assistance to make several attempts to call Triple Zero. If they are unable to reach an operator, NSW Police have advised people to call 131 444.

We are working with Telstra and emergency services on alternative arrangements for customers. We are also in contact with Telstra for progress updates on its work to resolve the issue.

Vodafone customer care –  1555 or 1300 650 410