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Vodafone introduces relief measures for flood-affected customers

Vodafone has introduced a series of measures aimed at providing relief and assistance for customers in flood-affected areas of New South Wales and South East Queensland.

The initiatives, which are available to Vodafone customers who have been impacted, are immediate and include 10GB of bonus data for prepaid and postpaid customers, access to hardship support options and free-rated use of emergency and other important websites.

Group Executive Consumer, Kieren Cooney says he hopes putting the measures in place quickly will reduce the burden on impacted customers, keeping them connected with friends and family during this difficult time.

“Like all Australians, we are devastated to see the impact heavy rain and flooding is having on thousands of residents in New South Wales and South East Queensland.

“We can only imagine the stress and anxiety some of our customers are facing.  We want to take some of this worry away and help our customers to stay connected to the people important to them and the services they need.

“We will offer to provide additional data to the accounts of Vodafone customers who are in evacuation areas to help them stay in touch and access emergency services information.” Mr Cooney said.

Vodafone has introduced the following assistance for those customers who have been impacted:

Bonus data

10GB of bonus data is available for postpaid and prepaid customers in evacuation areas. Eligible customers should call 1555 or Chat to us online to have the bonus data applied.

Hardship support

If the floods have caused financial hardship and the ability to make a payment has been impacted, customers are encouraged to go to Vodafone’s financial hardship page or call the Vodafone care team on 1300 650 405 between 8am and 8pm AEST Monday to Friday.

Website free-rating

Vodafone is working towards providing free access* to a range of emergency services websites and key information platforms including:

For more information, visit our support page.​

Notes to editors:

*Any traffic from these websites that utilise 3rd party services and content such as Google maps, etc will not be free-rated and will consume a customer’s data allowance.

Media Contact

Dani Hanlon

For journalists with enquiries about this media release, please email dani.hanlon@vodafone.com.au. View our media contact page for more information. The Vodafone media team cannot assist with customer enquiries.

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