Vodafone to keep Australians going while they wait for Vodafone nbn™ activation

Back-up connection when people need it most

Vodafone Australia today announced that customers connecting to Vodafone nbn™ will be offered complimentary internet access via the company’s mobile network while they wait for their fixed broadband to be installed.

Set to launch services on the national broadband network (nbn™) later this year, Vodafone today gave customers a first look at its Vodafone Wi-Fi Hub™ modem, which is capable of providing both a fixed and mobile broadband connection.

To make the most of the technology, Vodafone is giving customers unlimited internet access via a pre-installed sim to its mobile network in-between sign-up and service installation and where repairs need to be carried out by nbn™ to resolve a fault affecting an individual customer’s fixed service. The back-up service will be available for up to 30 days at a time with maximum speeds of 12Mbps for downloads and 1Mbps for uploads being offered to keep people online with speeds varied based on your network coverage and location.*

Vodafone General Manager of Fixed Broadband Matthew Lobb said the company is proud to enhance the experience of Australian broadband customers.

“Over the last year, we have spoken to many Australians about their internet experience to understand their concerns and needs,” said Mr Lobb.

“They have told us that they don’t care about the kind of technology their internet runs on, they just want it to work.

“At launch we are proud to offer all Vodafone nbn™ customers access to the best of both worlds – our amazing mobile and broadband networks.

“We have listened to people’s concerns about missing out on internet access or paying out of their own pockets for mobile data while they wait for their service to be installed or repaired.”

Thousands of people have registered on the Vodafone nbn™ Expressions of Interest web page since it went live in May, showing a strong thirst for real choice and just not more of the same.

“To make the experience for our customers as simple as possible, we’ll be working closely with them in the lead-up to our public launch,” said Mr Lobb.

“During this time, we want to engage with customers to learn how we can make our broadband experience as great as possible.”

People interested in finding out when Vodafone’s nbn™ plans are set to launch can sign up to receive more information at http://www.vodafone.com.au/red-wire/nbn/

-Ends-

Notes to editor

More details of Vodafone’s nbn™ plans will be announced in coming months.

The Vodafone Wi-Fi Hub comes with a pre-installed mobile broadband SIM.

*Vodafone is giving customers complimentary unlimited internet access via its 3G or 4G mobile network in-between sign-up and service installation and in the case of an nbn™ fault on a specific service (not for mass nbn™ outages) for a maximum of 30 days. Speeds during this period are throttled at a theoretical maximum of 12Mbps for downloads and 1 Mbps for uploads. Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Both services will end when your nbn service is activated or re-activated. Our Fair Use Policy applies see vodafone.com.au for details. To find out where we have 4G see vodafone.com.au/coverage.

nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

Device specifications for Vodafone Wi-Fi Hub™

  • Supports up to 32 devices simultaneously
  • Compatible with ADSL, VDSL and NBN
  • 2X Ethernet LAN port
  • 1X Ethernet WAN port
  • 2.4GHz Wi-Fi 802.11 a/b/g/n certified®
  • 5GHz Wi-Fi 802.11 a/b/g/n/ac certified®
  • Integrated 4G LTE capability with 3G backup
  • 1 x Multi-function USB 2.0 Port
  • CPE Remote Management
  • DLNA Certified®
  • Easy push button connection to pair wireless devices (WPS)
  • VPN Pass-through for PPTP, L2TP and Ipsec.
  • IPv4 / IPv6 support
  • QoS support
  • Customer facing GUI for Advanced Settings Management