Recent events in the Middle East have affected many Australians. We know customers across our brands have family and friends in the region and need to stay in touch with their loved ones.
We’re supporting by removing the cost of calls and waiving standard roaming fees for Vodafone Postpaid customers in selected destinations.
Supported destinations are:
From 4 March, 2026, eligible mobile customers across Vodafone, TPG, iiNet, felix, Lebara and Kogan Mobile can make free standard international voice calls and standard international SMS from Australia to selected destinations in the Middle East. These standard international voice calls will not use plan inclusions.
Vodafone has also waived standard roaming fees in supported destinations for Vodafone Postpaid customers. This means eligible customers can use their plan’s included mobile data, calls and texts to stay connected in these destinations. These offers will be available until withdrawn.
Customers currently in the region may experience local network congestion or service disruptions outside our control. If customers experience any issues connecting with friends and family in these destinations, they may need to retry calling multiple times to successfully connect.
Free rating applies to standard international voice calls to and from these destinations. The following services are excluded from free rating, and usage will incur additional charges: Premium calls, premium SMS, SMS, MMS, video calls and calls to satellite phones.
Standard $5 Roaming Pack conditions apply. Offer excludes charges incurred from excess usage once standard inclusions are exceeded, as well as after the 90‑day annual roaming limit, after which Pay‑As‑You‑Go roaming rates apply.
Free standard international calls and SMS from Australia to select Middle East destinations
For personal use only. Free standard international mobile calls from Australia to Bahrain, Israel, Iran, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, and the UAE available to Vodafone postpaid customers. Vodafone prepaid, Lebara, Kogan Mobile, Felix, TPG and iiNet mobile customers receive free standard international mobile calls and standard SMS to these destinations. Offer available until withdrawn. Exclusions: Premium calls, Premium SMS, Postpaid SMS, MMS, video calls and calls to satellite phones. MBB, NBN and Tablet Plan customers are excluded from this offer. Services subject to device capabilities, network limitations and customer location. Prepaid customers must have an active recharge. Fair use policy applies.
Free roaming usage (voice, text and calls) to select Middle East destinations
For personal use only. Eligible Vodafone postpaid mobile customers will have the standard roaming fees waived in Bahrain, Israel, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, and the UAE. Offer available until withdrawn. Plan‑included data, calls and texts can be used in these destinations, with standard $5 Roaming Pack conditions applying. Offer excludes charges incurred from excess usage once standard inclusions are exceeded, as well as after the 90‑day annual roaming limit, after which Pay‑As‑You‑Go roaming rates apply. Mobile Broadband, NBN and Tablet Plans are not eligible. Fair use policy applies.
You can head to your nearest Vodafone store, regardless of your provider or contact our team.
1300 650 410 or chat to our team using the live chat function on this page
If you’re with felix, you can contact our team via the felix app.