Manage your account with My Vodafone

Stay on top of your plan or prepaid service with My Vodafone. View and pay bills, recharge your prepaid service, check your usage and update your account settings.

Experience our refreshed My Vodafone app.

Our newly refreshed app is ready to download – regardless of whether you’ve been using the app for years or if you’re new to Vodafone.

Download the My Vodafone App

Check your usage

See how much of your included data and international call minutes you have left.

Manage your plan

Pay your bill, change plans, manage direct debit, or view recent bills. You can also purchase add-ons.

Manage your prepaid service

Recharge your prepaid service using a credit card, voucher or PayPal. You can also view your recharge history.

Manage your nbn™ service

Pay your bill, manage direct debit, or view recent bills. You can also check your installation appointment, activation date or track delivery of your modem.

Register for My Vodafone.

To access My Vodafone outside the Vodafone network or on Wi-Fi, you’ll need to register.

Frequently asked questions

Why should I use My Vodafone?

My Vodafone is the perfect app to make the most of your service. You can pay your bill or recharge your prepaid service, check your account balance and usage history, get an add-on, update your settings, and much more.

How do I download the My Vodafone app?

You can download the app through Google Play Store for Android devices and App Store for iOS devices.

How do I access My Vodafone through a web browser?

It's best to access My Vodafone through the app on your Vodafone mobile using the Vodafone mobile network.

If you want to access My Vodafone from any other device or through Wi-Fi, you’ll need to register for My Vodafone and then log in using your password.

Here are the different options to access My Vodafone depending on which device you use and how you connect to the internet.

Device	Internet connection	How to access My Vodafone
Vodafone mobile	Vodafone mobile network	Automatic login with the app
Vodafone mobile	Wi-Fi network (including Vodafone nbn™ network)	Login using your mobile number or username and password with the web version, or use a PIN or biometric login with the app.
Non-Vodafone device such as a computer or laptop	Wi-Fi network (including Vodafone nbn™ network)	Login using your mobile number or username and password with the web version.

What can I use My Vodafone for?

My Vodafone helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings. For more information, check out the My Vodafone user guide.

What do I do if I'm having issues accessing My Vodafone?

If you're having issues accessing My Vodafone, check out our troubleshooting guide.

What if I need help navigating the My Vodafone app?

We’re in the process of rolling out our helpful chatbot, Tobi. Tobi will be able to help by directing you to the most appropriate page for your enquiry.

Tobi is currently only available to customers with one plan on their account, but will be available to all customers at a later date. To chat with Tobi, make sure you have the latest version of the My Vodafone app and either click the ‘need help’ bubble or select ‘chat with us’ from the app menu.

Can I use My Vodafone if I’m on a Business Flex or corporate account?

No. Business Flex and corporate account customers are unable to use My Vodafone. If you’d like information around your service, please contact your Account Manager.