Updated statement from Vodafone

STATEMENT TO BE ATTRIBUTED TO A VODAFONE SPOKESPERSON

At around 6.30pm yesterday, we experienced an issue which impacted part of our network, resulting in intermittent disruption to voice, text and data services.

Mobile services were progressively restored from 10.45pm, and fully restored by 11.30am this morning.

We thank our customers for their patience and apologise for the inconvenience caused.

Background
Any customers requiring assistance can call us on 1555 from their Vodafone mobile or 1300 650 410.

During the overnight disruption, which was caused by a router issue, 4G services were unavailable. Customers would have automatically accessed 2G and 3G services, but congestion was experienced. The disruption to a small number of customers this morning is due to a residual issue from the original incident.

Contact our team

For media enquiries, please contact our Media Relations team at media@vodafone.com.au (account monitored 8am – 5pm AEST weekdays) or 1300 308 816.

Please note, the Media Relations team cannot access customer accounts and is unable to assist with customer service enquiries. For customer service enquiries, please call 1300 650 410.

About Vodafone Australia

Vodafone Australia is a telecommunications brand offering mobile and fixed broadband services.

Vodafone Australia is part of TPG Telecom.