Keeping customers connected
Vodafone announces extra bonus data, unlimited national calls
Monday, 16 March 2020 – Vodafone has announced it is providing additional data and other initiatives to ensure all Vodafone customers who may be spending more time at home in response to COVID-19 are supported.
Vodafone Chief Customer Officer Ana Bordeianu said the company recognised this is an unprecedented and challenging time.
“We want to make sure all Vodafone customers can stay as connected as possible to support their changed circumstances,” Ms Bordeianu.
“As many customers are spending more time at home, including remote working, we are providing extra mobile data, unlimited standard national calls and free-rating official health websites.
“We can also assure our customers that our mobile and fixed networks are well-equipped to manage additional traffic during the day, however speeds may vary as usage patterns fluctuate from normal conditions.”
BONUS DATA
We’ll be giving Vodafone postpaid customers who are not on an endless data plan an additional 5 GB of maximum speed data to use in the next month. That data will be added to all plans by Friday 27 March. Customers won’t need to do anything to activate this bonus data. To ensure customers always have enough data to meet their needs, we encourage them to consider endless data plans.
Active prepaid customers will receive a one-off bonus of 3 GB with their next recharge.
All Vodafone nbn services already include unlimited data.
UNLIMITED CALLS
We’re extending unlimited standard national calls to all Vodafone postpaid customers and active prepaid customers by Friday 27 March until the end of April.
The majority of our postpaid customers already have unlimited standard national calls as part of their plan, but we want to ensure all customers can continue making calls.
FREE-RATING OF OFFICIAL HEALTH WEBSITES
To ensure Vodafone customers have unrestricted access to official health information, we are free-rating the federal Health Department and statebased health department websites from Wednesday 18 March, 2020.
https://www.health.gov.au, https://www.health.nsw.gov.au, https://www.dhhs.vic.gov.au, https://www.health.qld.gov.au, https://healthywa.wa.gov.au, https://www.sahealth.sa.gov.au, https://www.dhhs.tas.gov.au/, https://health.nt.gov.au/, https://www.health.act.gov.au/
HARDSHIP POLICY
If customers experience financial hardship directly or indirectly as a result of COVID-19, for example are unable to make payments, they should let us know as soon as possible so we can support them. We have a range of flexible options available.
For full details and to make an application, customers should visit our financial hardship page and complete the application process.
Contact our team
For media enquiries, please contact our Media Relations team at media@vodafone.com.au (account monitored 8am – 5pm AEST weekdays) or 1300 308 816.
Please note, the Media Relations team cannot access customer accounts and is unable to assist with customer service enquiries. For customer service enquiries, please call 1300 650 410.
About Vodafone Australia
Vodafone Australia is a telecommunications brand offering mobile and fixed broadband services.
Vodafone Australia is part of TPG Telecom.