Vodafone Network Update as at 12pm, 9 January 2020
Thursday, 9 January 2020 – Vodafone engineers are working around the clock to restore services in bushfire-affected communities following power outages and extensive damage to infrastructure in parts of NSW and Victoria.
We are working closely with emergency services to access sites, many of which are in exclusion zones where sites are simply not safe to access.
During this time, Vodafone customers will be unable to access 4G data and voice services. Where Optus roaming is available, customers will be able to roam and use 3G voice and data services.
Customers will still be able to make 000 emergency calls if any mobile network is available.
We apologise for the inconvenience and thank customers for their patience and support for bushfire-affected communities.
Vodafone’s other current bushfire-related initiatives can be found here: https://www.vodafone.com.au/media/vodafones-offer-to-our-volunteer-firefighter-customers We are pleased to report that we have already been able to restore the following sites with alternative emergency power supplies:
NSW:
- Bewong, Annagrove Park
- Mulgoa South
- Wonboyn Lake
VIC:
- Cann River
- Donalds Knob
The following sites in NSW are currently being repaired and are expected to be fully operational in the coming days. We will update when we are able to confirm restoration of services:
- Batemans Bay
- Bergalia
- Dignams Creek
- Bega
- Wolumla
- Narooma
Work is ongoing to restore power or repair damage at the following sites. The assessments to date have indicated more extensive damage and therefore longer restoration times:
NSW:
- Quaama
- Cobargo
- Mt Wandera Trig
- Moruya
- Watertrough Hill
VIC:
- Maramingo Hill
WA:
- Two Rocks
Our technical teams are continuing to monitor network performance to ensure all services are restored as soon as possible.
Contact our team
For media enquiries, please contact our Media Relations team at media@vodafone.com.au (account monitored 8am – 5pm AEST weekdays) or 1300 308 816.
Please note, the Media Relations team cannot access customer accounts and is unable to assist with customer service enquiries. For customer service enquiries, please call 1300 650 410.
About Vodafone Australia
Vodafone Australia is a telecommunications brand offering mobile and fixed broadband services.
Vodafone Australia is part of TPG Telecom.