How do I get my trade-up credit?


Your trade-up credit will be automatically added to your bill. You can get your trade-up credit added as a recurring credit to your bill over 12, 24 or 36 months, or you can get the full amount added to your next bill.

Get extra value out of your old phone.

If it’s eligible for trade-up, your old phone could earn you credit towards your Vodafone bill. The amount of credit you receive will depend on the model and whether or not it’s in Good Working Order. For more information, check out our support page.

Here are the steps to trade-up and save your old phone.

Phones Trade In Step1

Step 1

Check that your phone is eligible for trade-up and how much credit you could get.

Phones Trade In Step2

Step 2

Back up any important data and take the phone to your nearest Vodafone store.

Phones Trade In Step3

Step 3

Based on the condition of the phone, we’ll tell you how much credit it’s worth.

Phones Trade In Step4

Step 4

You’ll be able to trade the phone in store for credit towards your bill.

Additional information.

What do I need to do before bringing my phone in store?

Here are some things to do before bringing your phone in store:

  • Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
  • Remove your SIM and any memory cards inserted into the phone. To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.
  • If you have an iPhone, it’s important that you switch off Find My iPhone.
  • If you have an Android phone, make sure you’ve disabled any security lock settings on your phone. These settings can remotely lock your phone to protect your personal information if you lose it.
How do I know if my phone is in Good Working Order?

The phone must meet the below conditions to be in Good Working Order.

  • The phone needs to be turned on and off.
  • The screen must be undamaged without any fading, cracks or bleeding.
  • The phone has no major cosmetic damage to the exterior.
  • Where applicable, the battery and back cover must be included.
  • The phone must not be network blocked, reported as stolen or counterfeit.
  • On iPhones, the iCloud account can’t be locked.
Our team will assess your device when you bring it in store.
Can I get my new phone now and trade-up my old phone later?

Yes. You can sign-up or upgrade to a new phone and trade-up your old device when you’re ready. We suggest you trade-in as soon as possible as prices can change frequently.

Phones Trade In Ingram
Phones Trade In Ingram
Terms and conditions

Trade-up and save offer
You can trade-in max 3 devices, up to the total value of $1000 per service. You will be provided with a Trade-Up Value for your Eligible Device in store by Vodafone staff according to Ingram Micro Pty Ltd’s Valuation Criteria (‘Valuation’). Valuation and Trade-Up Value vary depending on condition of your Eligible Device, and is subject to change. When you trade-up your Eligible Device, ownership will be signed over to Ingram Micro Pty Ltd (Ingram). Vodafone Stores act as a device collection point on behalf of Ingram. If you accept the in-store Valuation, the Trade-Up Value will be added in the form of a full credit to your second bill, or if you simultaneously sign up and stay connected over your chosen MPP period with an Eligible Plan, credit can be spread in equal instalments over your chosen MPP period and applied to your second bill. Credit is not refundable or transferable and is forfeited if you cancel. Ingram reserves the right to change handsets eligible for this offer at any time at their discretion. For full terms To search Eligible Devices head to

Red Plan
Red Plans are only available if you simultaneously purchase a phone from Vodafone under a MPP of 12, 24 or 36 months duration (‘Commitment Period’). The outright price of your chosen device (as set by Vodafone at the time of purchase) will be spread in equal instalments over your MPP Commitment Period. Once selected, this commitment period is fixed (unless you elect to pay your total remaining balance in full in one instalment). Red Plan min monthly spend is 1 month plan fees. Must connect for minimum one month. Total min cost is 1 month plan fees plus 100% of the RRP of your chosen device. There is no Red Plan Early Exit Fee, however, if you choose to cancel your Red Plan, 100% of the remaining MPP instalments will be applied to your next bill (you cannot have an MPP without an active Red Plan). Recurring monthly plan fee charged until the end of the month in which you notify that you wish to cancel. Offer not exchangeable or redeemable for cash.