In the age of instant gratification, the world is moving forward at such a rapid pace that personalised service can be hard to come by. The process of researching before making a big purchase (like a device or phone contract) can be time consuming and involve a number of different channels, which is why having a Personal Account Manager would be so helpful and will make your life easier.

This is particularly handy in the case of small business owners – time is precious, and the last thing you should have to worry about is fixing issues with your phone plan. At Vodafone, we believe every small business should be treated like a VIB, so we’re committed to offering our business customers, with 10 or more connections, access to their own Personal Account Manager with ReadySupport1. With ReadySupport, you can get priority help from our Australian call centre when you call 1555 from your mobile.

Here are three reasons why you should be taking advantage of personalised service to ensure your small business is getting the most value out of your phone plans:

1. Find the best solution when business circumstances change

You may require more from your plans as your needs change. Think about how the addition of new employees, changes in device usage and increasing travel can affect your business plan. Your Personal Account Manager is there to help you find a solution that best suits your business – like ensuring you’re on a plan with sufficient data inclusions and international calls. You can pick up the phone whenever you need someone to speak to and they’ll be there to help.

2. Discover new products that suit you

Your Personal Account Manager will take the hassle out of researching and introduce you to new products that are right for you and your business. They understand business needs and can offer new products that give you better value for money. For instance, perhaps you’re travelling to a country that was recently added to our $5 Roaming2 service – you can use your plan like you would in Australia and reduce bill shock. Or maybe your business needs help accepting credit card payments, and might be interested in our Square bundling offer3

3. Get instant support when you need it

When things go wrong, we’re here to help. It’s so much easier to talk to someone and sort things out – this is the main benefit of a personalised service and having a human touch. You can pick up the phone at any time, and talk to your Personal Account Manager if there are any issues with your plan.

Ready to get the personal support you need with a Personal Account Manager? If you’re a small business with 10 or more connections, check out our business plans and give our team a call today on 1300 111 111.

Interested in connecting your business with Vodafone?

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Terms and conditions

1 ReadySupport

ReadySupport is available 8am – 8pm Mon to Fri and 9am-5.30pm at other times. Personal Account Managers available 8am-5.30pm Mon to Fri.

2$5 Roaming
Countries subject to change, see current list at our international global roaming page. Available to eligible customers. $5 Daily Charge is in addition to minimum monthly spend. Excludes Vodafone to Vodafone minutes for non-Red Plan customers. Max 90 days of use in any calendar year. Full details on our international global roaming page. Opt-out at any time, visit My Vodafone or call 1555. All roaming services subject to network availability.

3 $5 Square Contactless + Chip Reader

Business customers must have an ABN/ACN. Square Contactless + Chip Reader (S8 version) available to any approved new & upgrading customers (excludes rate plan change) on a $50 or above Red Business 24 month plan, a Red Plan, or a 12 month SIM Only plan who sign up over the phone or in store. Max 1 per purchase. Month 1 min monthly spend: on Red Business 24 Month Plans is $60, $80, $100, (for the $60, $80, $100 respectively); on Red Plans is $50, $60, $80, $100 ( for the $50, $60, $80, $100 respectively) plus applicable handset payments; and on SIM Only 12 Month plans is $50, $60, $80, $100 ( for the $50, $60, $80, $100 respectively). Red Plans are only available if you purchase a phone from Vodafone under a Mobile Payment Plan (‘MPP’) of 12, 24 or 36 months duration (“Commitment Period”). For Red Plans you must connect for minimum one month and recurring monthly plan fee charged until the end of the month in which you notify that you wish to cancel. For SIM Only plans and Red Business plans early exit fee is 50% of Plan Cost x months remaining on contract plus applicable device payments and after 12 month term is exhausted, voice plans will continue on month to month terms until such time as you notify that you wish to cancel. You must supply your own handset in order to sign up to a Sim Only plan – you cannot purchase a phone from Vodafone on instalments with this plan. On Red Business Plans you must sign up to a plan with a handset. Not for commercial or resale purposes. Offer not exchangeable or redeemable for cash and subject to change. Plus new Square customers who sign up to a new account via the unique URL found on your packaging, get a Square Reader with fee-free processing on the first $1000 of sales. Fees are credited to your account on each deposit and occurs within Square’s standard deposit schedule – see the extent permitted by law, Vodafone is not liable for any loss, damage, or personal injury suffered or sustained in connection with using any of the purchased accessories. Square, the Square logo and Square Reader are all trademarks or registered trademarks of Square, Inc. in the United States, Australia and other countries. Other trademarks and brands are the property of their respective owners.

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Kelli Gale

Head of Retail Marketing, Brand and Communications

Kelli Gale,
Head of Retail Marketing, Brand and Communications