Vehicle rental service, JUCY, has over 350 staff spread across New Zealand, Australia, and the United States. Such a widespread operation requires staff from various departments and locations to stay connected continually, especially when travelling both domestically and internationally.
JUCY’s General Manager of Australia, Andrew de Lautour, says that it can be difficult to keep track of how staff are using their devices for calling and data in Australia. Since utilising their Personal Vodafone Account Manager, this has been streamlined so Andrew receives an overview of everyone’s phone usage and a single bill for staff that have a national-level role.
JUCY’s Personal Vodafone Account Manager Daniel Basset has also provided the company with advice on calling plans, billing and account support, and even switched on call waiting, a feature the business didn’t have prior to moving to Vodafone. “It’s been great working with Andrew at JUCY. I know he’ll always take my calls, and it’s been fantastic watching their business grow,” Daniel says.
“I love the relationships I build with my customers, and knowing that they’re going to get the best service every time.”
Andrew says that, like in any business, his team want to focus on delivering JUCY’s vision: Giving travellers the green light to have the time of their lives. Vodafone’s personalised service has helped them focus on just this, rather than dealing with mobile technology that isn’t up to scratch.
“It doesn’t matter where [our Vodafone Account Manager] is, it feels like I have a personal assistant that is available to help at all times. I can just email him with a question and he’ll always find an answer for me.” Andrew says.
Andrew says that beyond personalised service, Vodafone’s product offering was a major factor in making the switch to Vodafone: staff can share standard minutes and data, and use their plan inclusions for only an additional $5 per day with $5 Roaming* when travelling internationally to over 55 countries.
JUCY’s experience with Vodafone is not uncommon. At Vodafone, we know that personalised service is critical to business. That’s why we offer dedicated business specialists and local service; as well as personal account managers for businesses with ten or more connections like JUCY.
We’ll give your small business the kind of TLC you give your customers, because we know that’s what SMEs need from their telco to succeed.
Interested in connecting your business with Vodafone?
Get a tech health check from our team by submitting your details in the form below.
$5 Roaming and free $5 Roaming in NZ
$5 Roaming available to eligible customers for use in selected countries. $5 daily charge is in addition to minimum monthly spend. $5 daily charge waived when roaming in New Zealand until 31/01/18 (unless extended). Customers who join or change to an eligible Plan will automatically be opted into $5 Roaming. All other eligible customers must choose to opt-in. Excludes Vodafone to Vodafone minutes for non-Red Plan customers. Full details at vodafone.com.au/roaming. Opt-out at any time, visit MyVodafone.com.au/ or call 1555. All roaming services subject to network availability. $5 Roaming ends 31/01/18, unless extended.
Plan Pay as you go roaming rates
All International Roaming rates are subject to change –check vodafone.com.au/roaming before leaving for most current pricing. You will be charged for making or receiving calls, calls are charged per 30 seconds with a $1min minimum charge. For full International Roaming rates, go to vodafone.com.au/roaming. Make sure you opt-into roaming via MyVodafone or by calling contact Customer Care ( 1555) before leaving Australia, on some of our newer plans roaming will already be active. Except for customers using Vodafone $5 Roaming, International Roaming charges are not part of your included value in any Postpaid plan and will be charged on top of your minimum monthly spend. All Vodafone Services, are subject to network availability, individual device capabilities and Vodafone Pty Limited ABN 76 062 954 554.
Prepaid Pay as you go roaming rates
All International Roaming rates are subject to change –check vodafone.com.au/roaming before leaving for most current pricing. 1: International Roaming charges are deducted from your My Credit balance. Check your Cap or Plan at vodafone.com.au/roaming for Zone Charges, standard/applicable call rates, the applicable flagfall and applicable billing increments. All Vodafone Services, including Vodafone Traveller, are subject to network availability, individual device capabilities and limitations of overseas networks. Some Vodafone services such as video calling, PXT and Vodafone Central may not be available whilst roaming in some countries.
Not for commercial or resale purposes. 3 day ($25 Roaming Add-on) or 7 day ($35 Roaming Add-on) expiry after purchase. Available for use in selected countries, countries may change from time to time, see www.vodafone.com.au/prepaidroaming before your travel. Data is deducted in per KB increments. Included data is for use on handsets only. Add-on inclusions will be used first, once exhausted, usage will be charged from any remaining recharge credit at standard PAYG Roaming rates for that recharge. Available online with credit card and PayPal or using Recharge by TXT with registered credit card or using My Credit. All services subject to network availability, individual device capabilities and limitations of overseas networks..
Vodafone Pty Limited ABN 76 062 954 554.
2 Minute Read