It seems like every other week there’s yet another news report of someone falling victim to scams and data theft. At Vodafone, we’re doing everything we can to help keep your data and account information as secure and protected as possible. That’s why we’re implementing a security measure called multi-factor authentication.

In this blog post, we’ll go over what multi-factor authentication is, why and how we use it and what to do if you suspect fraud.

Multi-factor authentication explained

Organisations can help avoid data theft by using security measures to confirm your proof of identity. Using two or more of these security measures is known as multi-factor authentication (MFA). This is the most effective way to keep your Vodafone account information secure.

The differences between 2FA and MFA    

As its name suggests, 2-factor authentication (2FA), sometimes referred to as 2-step verification, uses two security measures to protect data. MFA uses two or more security measures. This means all 2FA types are also MFA, but not all MFA is a 2FA.

Why use MFA  

Unfortunately, scams aren’t going anywhere, so the last thing anyone wants is for a scammer to get hold of information such as your bank details, home address or phone number. While there’s never any guarantee of complete protection from scams, using MFA is the best way to help keep your account information secure.

Examples of MFA

There are a range of MFA security measures. While the most common one is a password, other examples you may come across are biometrics such as fingerprints or voice recognition, pin numbers, or a one-time code sent via SMS or email.

When we use MFA

If you log in to My Vodafone or contact us about something that affects your security and private information, we’ll use MFA to authenticate your identity and ensure someone isn’t trying to access your information or make changes to your account without your permission.

What to do if you suspect a scam 

If you’re concerned a call, text message or email claiming to be from Vodafone could be a scam, please report it through our Scam Lodgement Form or call us on 1300 650 410.

Find out more on our support page on how to ensure your information is secure.

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Emma Salkild

Digital Copywriter

Emma Salkild,
Digital Copywriter

Emma has worked in the digital content space for over ten years and has a special interest in UX copywriting. When she’s not writing or drinking coffee, you’ll find her dreaming about snorkelling adventures.