COVID-19 has changed the way we work in Australia. To help you adapt to the changes, we’ve collated some of the best communication tools that will keep your team connected to suppliers, customers and each other during this time.

This article is courtesy of Vodafone New Zealand

Conference and collaboration tools

Business collaboration tools can drive productivity between your team and assist with essential social connection. Check out these video/audio conferencing tools to keep your teams in contact.

Microsoft Teams

Teams is available to Office 365 account holders via browser, desktop and mobile app.
This is the hub for team collaboration in Office 365 (more on that later) that integrates the people, content, and tools your team needs to be more engaged and effective.

  • Host audio, video, or web conferences with anyone.
  • Share your screen
  • Record a meeting
  • Instant message

Google Hangouts

Google Hangouts takes the hassle out of organising a video call at work. Just set up a meeting and share a link. No worrying about whether colleagues, clients, or customers have the right accounts or plug-ins.

  • Include all your contacts with group chats for up to 250 people
  • It can turn any group conversation into a video call for up to 10 people
  • The app works on Android and iOS devices, and syncs chats across all your devices

Working online

Make business-critical documents accessible on any device using the cloud so your team can access them from anywhere. This helps with collaboration across your business and is crucial for remote working.

Office 365

Office 365, by Microsoft, is maybe the most famous suite of office collaboration and productivity applications. It’s more than just Word, Excel, PowerPoint, and Outlook. It provides email, online storage, and teamwork solutions (Teams) you can access from anywhere.

  • Access via web, IOS or Android app
  • Document management
  • Secure

Google Drive

Google Drive lets you store, access, and share your files in one secure place. Google Docs, Google Sheets and Google Slides can import, export, or edit Microsoft Office files.

  • Flexible storage options
  • File sharing
  • Free version available
  • Hundreds of integrated apps

Mass communication tools

Bulk text or email tools are great for reaching out to your customers or team, whatever the size.

SMSer – Discover more about SMSer here

SMSer lets you send text messages reliably even if your corporate network is down. It’s perfect for keeping your staff and customers informed in case of an emergency.

  • Can be run by multiple people at different locations
  • Split your send groups across regions, units or your entire team.


You probably know MailChimp as an email automation tool. However, it also allows you to promote your business across social media and more. It makes it easy to build, launch, and measure campaigns. Here are just some of the features Mailchimp offers.

  • Email automation
  • Segmentation and groups
  • Social sharing
  • Reports and analytics


There is no shortage of communication tools to keep your team connected to suppliers, customers and each other. Take a look at these options and hopefully one or more of them can help your team work remotely.


Keep up-to-date with our COVID-19 initiatives here.


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