Pay with Vodafone
As of 26th February 2026, Vodafone no longer supports
purchases made using Pay with Vodafone.
This change applies to all products, including Norton and Google Play.
Customers with existing Google Play registrations and Norton Subscriptions will need to take action before 22nd April in order to keep using their services.
What do you need to do?
As of 26th February 2026, Vodafone will no longer support adding a new Norton product to your bill.
Existing customers, to see more details about your Norton subscription with Vodafone, head to our Pay with Vodafone portal. Under the ‘Subscriptions’ tab, click on the magnifying glass next to your subscription for detailed information. If you want to cancel your Norton subscription with Vodafone, click on the cross next to your subscription. You can also cancel by calling our customer care team on 1555 from a Vodafone phone.
As of 26th February 2026, Vodafone will no longer support new purchases through Google Play via Pay with Vodafone.
This includes once-off payments and products charged monthly as a subscription.
Existing customers with active subscriptions and products purchased via Pay with Vodafone, please see below:
For more information, go to our Google Play Support Page.
To see more details about your Google Play subscription with Vodafone, head to our Pay with Vodafone portal. Under the ‘Subscriptions’ tab, click on the magnifying glass next to your subscription for detailed information.
Norton™ Additional information
To move your billing to Norton directly and to ensure your ongoing protection, you’ll have to begin a new Norton subscription. Log onto au.norton.com/vodafone and select your preferred offer by 22nd April 2026.
Important note: Updating your Norton payment method does not otherwise impact your Vodafone billing or payment information, this change will only apply to your Norton subscription.
You can manage your Vodafone subscription payments on Pay with Vodafone portal. If you are being billed for your Norton subscription through Vodafone, your subscription would appear under ‘Content’ on your bill.
Important note: With the exception of payment for your Norton subscription, your Vodafone services will continue to be billed as per normal and will be charged using your current Vodafone payment method.
Even though the charges appear on your Vodafone postpaid bill or are debited from your Prepaid credit balance, the content has been provided through a third party content provider. As a postpaid customer these charges will appear under ‘Content’ on your bill.
Your Norton subscription will automatically end at the end of your billing cycle after the 22nd April 2026. Your protection will no longer be available. Your devices, privacy and identity may be vulnerable. To continue your protection with Norton. You will need to select a new subscription with Norton directly. Please visit au.norton.com/vodafone to view your options and maintain a subscription.
Head to our Pay with Vodafone portal to unsubscribe, otherwise your subscription with Pay with Vodafone for Norton will automatically end at the end of your billing cycle after 22nd April 2026.
To continue your protection with Norton, you will have to begin a new subscription by claiming your upgrade to the latest Norton 360 with AI-powered scam protection at an exclusive price only for Vodafone customers. Please visit au.norton.com/vodafone to view your options and maintain a subscription.
You can also unsubscribe by calling 1555 from your Vodafone mobile or 1300 650 410 from any other phone
You can also unsubscribe by calling 1555 from your Vodafone mobile or 1300 650 410 from any other phone.
For more information, you can contact Norton Member Services at norton.com/support.
If you opted in to continue with a Norton subscription, the previous Norton subscription will not automatically be cancelled. If you wanted to cancel your previous subscription head to our Pay with Vodafone portal to cancel the previous Norton subscription.
Google Play™ Additional information
You can see Google Play purchases under ‘Content’ on your Vodafone bill. Alternatively, you can check your Google Play account Payment Methods to see if ‘Use Vodafone Billing’ is selected as the default payment method.
Important note: With the exception of payment through Google Play, your Vodafone services will continue to be billed as per normal and will be charged using your current Vodafone payment method.
To update your Google Play payment details, log into your Google Play account and select an alternate payment method. For more information, visit Google play support at: https://support.google.com/googleplay/answer/4646404
After the 22nd April, you’ll no longer be able to make purchases through Google Play until you select an alternate payment method. on your Vodafone postpaid bill or are debited from your Prepaid credit balance, the content has been provided through a third party content provider. As a postpaid customer these charges will appear under ‘Content’ on your bill.
For more information, visit Google Play Support at: https://support.google.com/googleplay/answer/4646404
Additional information
Pay with Vodafone is a payment option that lets you subscribe or make one-off purchase of third party (i.e. non-Vodafone) content like music, movies, TV shows on your phone, tablet or Vodafone TV device. The charges for this content are added to your Vodafone postpaid bill. You can also monitor your monthly spend through our Pay with Vodafone portal. You will be automatically opted-in to paying for content via Pay with Vodafone when you sign up to a postpaid mobile plan. You will not be asked to verify your identity when making individual purchase or signing up to a subscription based service, so be mindful of others, such as children, using your device. If you do not want to be charged under Pay with Vodafone you must opt-out using the details below.
Yes. To restrict access to Pay with Vodafone on your account, call 1555 from your Vodafone mobile or 1300 650 410.
Even though the charges appear on your Vodafone postpaid bill or are debited from your Prepaid credit balance, the content has been provided through a third party content provider. As a postpaid customer these charges will appear under ‘Content’ on your bill.
If you have purchased content using Pay with Vodafone it will appear under ‘Content’ on your bill.
To unsubscribe/opt-out of paying via Pay with Vodafone on your account, head to our Pay with Vodafone portal. You can also unsubscribe/opt out by calling 1555 from your Vodafone mobile or 1300 650 410 from any other phone.
If you have any enquiries, questions or complaints regarding third party content purchased using Pay with Vodafone please contact Vodafone directly on 1555 from your Vodafone mobile or 1300 650 410.
Pay with Vodafone
By purchasing this product, content, service or subscription you understand, acknowledge and agree to the following terms and conditions:
- Pay with Vodafone allows eligible Vodafone customers to pay for content or services (Content) from a third party content provider (Content Provider) on their Vodafone bill.
- Pay with Vodafone is only available to new or existing eligible Postpaid mobile plan customers (Eligible Customer).
- If you are an Eligible Customer, when you purchase Content from a Content Provider, the charge will appear on your Vodafone bill under the heading ‘Content’ as either:
- a once-off payment; or
- if you are purchasing a subscription service, the charge will continue to be added until the end of the billing month in which you cancel your subscription service or cancel your Vodafone plan.
- You will not be asked to verify your identity when making an individual purchase or signing up to a subscription based service, so be mindful of others, such as children, using your device.
- As a default, Pay with Vodafone is enabled on your postpaid account. If you wish to opt-out of Pay with Vodafone, to cancel your Content subscription, or if you have any questions regarding Pay with Vodafone please call us on 1555.
- The default calendar monthly spend limit for Pay with Vodafone is $100 per month. If your purchase of Content results in a combined total monthly spend in excess of $100 you will not be able to complete the purchase via Pay with Vodafone, and you should choose an additional payment method. The $100 spend limit will renew in the following month.
- Please contact Vodafone on 1555 for all billing complaints or enquiries.
- Your use of the Content is subject to the terms and conditions of your agreement with the Content Provider. Please contact the Content Provider if you experience any problems or issues with your Content.
- Purchases or subscriptions using Pay with Vodafone is permitted by the account holder only.
- You acknowledge that at any point Vodafone may no longer provide you with access to Pay with Vodafone if, for example, our agreement with the Content Provider comes to an end. We will endeavour to give you as much notice as possible but cannot guarantee that we will be able to provide any prior notice of the cessation of such services. You may be able to pay for the Content using other payment methods.
- Listening to music, reading or watching video Content over the mobile network will consumer data from your plan’s allowance. You are responsible for all data costs including overage. You can reduce mobile data by listening to music or viewing Content on any Wi-Fi connection and syncing Content to your device for offline use.
- These terms are subject to change.