If you’ve overpaid your bill and your account is in credit, the amount will automatically be deducted from your next bill. Otherwise you can request a refund for the overpayment.
You can also request a refund if you've made a payment to the wrong Vodafone account.
The credit amount will usually be refunded through the same payment method you used to make the payment.
|If the payment was made by:||It will be refunded to:|
|Credit card or debit card||The same credit card or debit card|
|Cash||Bank account or credit/debit card|
|Direct debit||Bank account|
We’ll need to confirm your bank account or credit/debit card details over the phone in order to process your refund. Once we've refunded your credit, we'll send you a text message to confirm.
Depending on the payment method, it can take up to 7 business days for a refund to reach you.