Fraud

We take fraud seriously at Vodafone, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.

What to do if you believe that you’re a victim of fraud.

To help us protect you from further fraud, please call 1555 from your Vodafone phone.

Here are some specific fraud scenarios that we can assist with.

Current scams and hoaxes.

If you’ve been scammed, it’s best to report it to Scamwatch. Check out our list of information about the latest scams.

My phone number has been transferred to another provider without my knowledge.

If your phone number has been transferred to another provider without your knowledge, please call customer care on 1555 from your Vodafone phone.

My phone number has been taken over by someone else.

If your phone number has been taken over by someone, please call customer care on 1555 from your Vodafone phone.

There’s a number on my account that I don’t recognise.

If there’s a number on your account that you don’t recognise, please call customer care on 1555 from your Vodafone phone.

I’ve received a bill for an account that I didn’t sign up for.

If you think someone has stolen your ID and used it to create a service with us, you’ll find more information about asking us to investigate it on our identity fraud claim page.

There’s a prepaid service in my name that I didn’t authorise

If you are aware of prepaid services in your name that you didn’t authorise please email our Technical Fraud team at fraud@vodafone.com.au.

I didn’t receive my order

If you didn’t receive your order it’s best to call customer care on 1555 from your Vodafone phone.

There are transactions from Vodafone on my bank/credit card statement that I don’t recognise.
If there are transactions from Vodafone on your bank/credit card statement that you don’t recognise, contact your bank immediately and ask them to raise a payment dispute with Vodafone and reverse the charges back to you.