Scams and hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing, these scam websites, emails, text messages and websites can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling. For more information, head to the Scamwatch website.

What to do if you receive suspicious correspondence claiming to be from Vodafone.

If you receive a call, letter, email, text message or other communication that claims to be from Vodafone and you suspect it may be a scam or hoax, give us a call on 1300 650 410.

What to do if you believe that you’re a victim of a scam.

To help us protect you from scams, give us a call on 1300 650 410.

Here are some specific scams.

Phishing Scam
Vodafone Australia are aware of a scam targeting customers for credit card information via text message.
The text message advises that there was a recent issue with a payment for your Vodafone service and to prevent termination of your service, to follow a link to make payment. The link included is https//
This link uses a service which exposes webservers and enables fraudsters to gain access to the information entered such as credit card numbers.
If you receive a text message from Vodafone requesting you to make payment, please ensure you do not follow any links to websites or call any numbers that are unfamiliar to you.
If you receive a text and suspect it may be a scam, please contact our Customer Care team on 1555 or 1300 650 410.
WeChat Payments Scam
Vodafone Australia is aware of a current ‘WeChat’ scam that is targeting Vodafone customers.
Customers are responding to an ‘agent’ who will pay their invoice at a discounted rate. Customers pay this agent and the agent pays the invoice using stolen credit cards.
This is not a legitimate Vodafone Australia ‘agent’. Refer to your invoice for all legitimate payment channels.
If you have any questions, feel free to contact us on
Fake Vodafone mail
Vodafone Australia are aware of an increase in falsified letters and statements from telecommunication companies. The falsified letters use the companies branding to appear legitimate and will be either sent via post or email.
The letters could be either a threatening invoice, request to update details or congratulate you on winning a prize. It will ask you to call a number or visit a website to update details, pay a sum of money or claim your prize.
If you receive any mail from Vodafone, whether it be paper or electronic, please ensure you do not follow any links to websites or call any numbers that are unfamiliar to you. If you receive a letter and suspect it may be a scam, please contact our Customer Care team on 1555 or 1300 650 410.
Scammers threatening Chinese communities in Australia
Vodafone Australia is aware of a scam targeting our customers in Chinese communities. The calls are in Mandarin and the scammers are often posing as Chinese authorities.
The scammer will accuse the customer of either being directly involved in a crime relating to fake passports, or a victim who has had their bank details compromised. They will threaten the customer with jail time or deportation and will request the customer pay them in large sums of money to clear their name or have their issue investigated.
The scammers will try to intimidate the customer into either providing money or other personal details such as passport number. They do this using scare tactics in hope that the customer will not ask any questions and will instead provide requested details or pay them.
Once money has been paid to scammers, it is often unable to be recovered.
If you receive a call from someone threatening you with arrest or deportation in relation to fake passports, it is a scam. Do not send any money or provide any personal details. End the call immediately and report it to scamwatch.
For further information, including information in Chinese languages, please visit the Scamwatch website. 
Browser Pop Up Scam
Vodafone Australia is aware of a current browser pop up scam that is targeting Vodafone customers.
The pop up asks you to click on a link to perform certain activities such as filling out a survey or choosing a gift box to win a "prize" (such as phones, electronic devices or accessories).
The link then directs you to a payment page where it requires you to pay small amount via credit card to redeem the "prize" or directs you to a page where you are required to enter your personal details or bank details.
Vodafone Australia will never ask you to fill out forms with personal details to win a prize. If you are browsing the web and receive this pop up, please close the browser. If you have been a victim of this scam, please visit the Scamwatch website or call us on 1555.
'Wire Transfer Details' Malware Email Campaign

Vodafone Australia is aware of a targeted malicious email campaign targeting telecommunications customers in Australia.

Scammers are “spoofing” the domain names of several Australian telecommunications companies (including Vodafone) to send emails with malicious PDF attachments to customers.

These emails are sent with the subject line “Re: Wire transfer details”, from a sender of “Belinda Hoffman” or “Nicole Mackinnon”. While these email addresses are using the domain, they are not legitimate Vodafone emails and are not being sent from Vodafone’s mail server.

The PDF attachment sent with these emails is a fake wire transfer receipt, which is intentionally blurred and behind a link prompting to “view on Adobe Reader”. If clicked, this link will download a malware file. Please do not open or download the attachment.

If you have received a copy of this malicious email, Vodafone advises that you delete it immediately. If you believe you have been affected by this email campaign, please contact customer care on 1555 immediately.

November 2017: Vodafone E-Bill Scam

Vodafone Australia is aware of a Fake E-Bill scam targeting Vodafone customers.

We have received information that indicates scammers are preparing to target Vodafone customers with fraudulent Vodafone electronic bills.

These scam emails will be sent from the email address, contain an attached fake bill as a PDF, and a link to the website hxxp://

This is not a legitimate Vodafone Australia email address or website. All Vodafone bills are sent from All Vodafone Australia bills link to for payment.

If you receive one of these scam emails, please delete it immediately. Please do not click any of the links or open any attached files.

Financial Scam Calls

We have recently had issues with our customers being called by numbers starting with +237. Customers could hear the following recorded message: “This is an important call from our financial team. Please wait for our financial team to answer the call”. After this message the call disconnects.

If you receive a call from a number that starts with +237 and hear this message, please do not respond to it and ignore the call. If you have any concerns please call our customer care team. 

Suspect Sales Calls

Have you received a phone call from Vodafone and been offered an upgrade recently? This is common when you are nearing the end of your current phone contract. However, it shouldn’t happen when you are not at the end of your phone contract.

If you are called by someone claiming to be from Vodafone and you are unsure of the authenticity of the call, do not disclose any personal or account details and end the call.

To help you, we have a list of numbers that belong to Vodafone customer care and authorised Vodafone sales partners.

If you are called by a number which is not on that list, please report it to

'Wangiri' (One Ring) Fraud

Originating in Japan, a 'Wangiri'(one ring) fraud can occur when you receive a very quick missed call from a number that you don’t recognise. It is highly likely that this number will be from an international destination, and could be a premium rate service. This may prompt you to call the number back, which can result in prepaid credit being drained or high call charges on your next bill. The best course of action is to ignore suspicious calls and not call back.

We have recently seen an increase in Wangiri activity from Seychelles, Latvia, Congo and Tunisia.

What to do if you receive a call from an unknown number.

• If you do not recognise the number, don't call back
• If you are expecting a call from abroad, Google the number to identity the country before calling back
• Block the number on your handset

Fake Prize Viber Scam

You may have received a letter claiming to be from Vodafone stating that you have been selected to win $200k as part of a yearly promotion. This letter has Vodafone branding and asks you to contact Vodafone through Viber.

If you receive this letter please do not respond to it and do not contact anyone through Viber. Please notify us at if you receive this letter.

Moto Credit Card Scam

Vodafone Australia is aware of a credit card scam currently affecting Vodafone customers. Customers are seeing unauthorised charges on their bank/card statements under the names either ‘Vodafone Moto Newbury’ or ‘V2843 23/02 VODAFONE NORTH SYDN’. These transactions are not from an official Vodafone Merchant. If you are not aware of authorising such a transaction, please contact your bank that issued the credit card where the transaction appeared directly and notify them of this unauthorised transaction.