BlackBerry on Vodafone.

Our BlackBerry Internet Service (BIS) and BlackBerry Enterprise Server (BES) closed on 24/08/18.

This means that if you’re using an older BlackBerry device that doesn’t support BlackBerry OS 10 or Android, you won’t be able to use your Vodafone email address, send and receive email, or browse the internet.

If you’re using a BlackBerry device running BlackBerry OS 10 or Android, you can continue using your device as normal.

Additional information.

What will not work after the BIS and BES closure on 24 August 2018?

If you've got a or email address, it will no longer work and you will need to forward your emails to a new email address.

Your BlackBerry device’s internet browser will also no longer work.

How do I auto forward all my BlackBerry emails to a new email address?

You can forward your emails by setting up a new email address elsewhere and creating an auto forward from your Vodafone BlackBerry email address to your new email address.

You can enable auto forwarding for your BlackBerry email address by following these steps:

  1. 1. Log in to the BlackBerry Internet Service account.
  2. 2. Click the Edit icon to the right of the BlackBerry email address
  3. 3. In the Auto Forward field, type the email address to which email messages sent to the BlackBerry email address will be forwarded.
  4. 4. Below the Auto Forward field, select whether all incoming email messages will be forwarded, or only email messages with attachments. By default, the option to forward only email messages with attachments is selected.
  5. 5. Click Save.
What’s the difference between BIS and BES?

BlackBerry Internet Service

  1. BIS can connect up to 10 Exchange/IMAP/POP3 email accounts
  2. It pushes messages straight to the BlackBerry smartphone via the Vodafone GPRS network
  3. With BlackBerry Desktop Software, you can connect your BlackBerry via USB to back-up files, synchronise your calendars, contacts, tasks, and memos between your BlackBerry and computer

BlackBerry Enterprise Server

  1. BES works by setting up a server that connects to the company’s email server
  2. The company server can be Microsoft Exchange, Novel Group wise or Lotus Domino
  3. When an email is sent to a connected account, the BlackBerry server encrypts it before sending it to the phone, via the Vodafone network
  4. BES allows wireless syncing for email, calendar, tasks, and memos
  5. When an email or memo is received, the phone decrypts the message so you can read it
What does it cost to provision BIS or BES on my service?

For info on BIS and BES and pricing, get in touch.

Can I use BlackBerry services on prepaid?

No. BIS and BES aren’t available on prepaid accounts.

Where do I log in to manage my Vodafone BlackBerry email accounts?

Head to to log in to your account.

Can I use my Vodafone BlackBerry email address on a BlackBerry OS 10 or a non-BlackBerry OS device?

If you've got a or email address, it won't be supported on BlackBerry OS 10 or non-BlackBerry OS devices (eg, iOS and Android).

If you don't already have another email address to use, there are a few free options available such as Gmail and Outlook. Once you've set up a new email address, you can set up an auto forward from your Vodafone BlackBerry address to it by logging in to your account. The forward will last up to 12 months. It can't be renewed, but that should be long enough update your contacts.

For more information and instructions on how to forward your email, visit BlackBerry's setup guide.

How do I transfer my Vodafone BlackBerry email account to a new device?

If you’re moving from one BlackBerry device to another and both devices use BlackBerry OS 7 or earlier, you can transfer your email service by logging into your account.

How it works

  1. The BlackBerry system detects your new phone
  2. Service Books for your BlackBerry email service are sent to the phone
  3. Your phone automatically sets up your email

Here’s how to do it

  1. Log in to the mobile email website.
  2. Click Change device.
  3. Make sure your SIM is in new phone and has reception.
  4. Click Detect new device.
  5. When your new phone has been detected, click Move to transfer the email service.
  6. Enter your password and click Validate.
  7. Click Finish when your address is validated.
  8. You'll get an email confirmation when your service has been transferred.