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BlackBerry on Vodafone.

BlackBerry services are available on Vodafone in two ways. One is ‘BIS’, or BlackBerry Internet Solution, which is for individuals and small businesses of up to 10 users. The other is ‘BES’, or BlackBerry Enterprise Solution, which suits bigger business.

If you’re using a BlackBerry device running BlackBerry OS 10 or Android, you no longer need BIS or BES to be provisioned on your account. These devices use standard internet data in the same way as other smart phones.

Additional information.

What’s the difference between BIS and BES?

BlackBerry Internet Service

  1. BIS can connect up to 10 Exchange/IMAP/POP3 email accounts
  2. It pushes messages straight to the BlackBerry smartphone via the Vodafone GPRS network
  3. With BlackBerry Desktop Software, you can connect your BlackBerry via USB to back-up files, synchronise your calendars, contacts, tasks, and memos between your BlackBerry and computer
 

BlackBerry Enterprise Server

  1. BES works by setting up a server that connects to the company’s email server
  2. The company server can be Microsoft Exchange, Novel Group wise or Lotus Domino
  3. When an email is sent to a connected account, the BlackBerry server encrypts it before sending it to the phone, via the Vodafone network
  4. BES allows wireless syncing for email, calendar, tasks, and memos
  5. When an email or memo is received, the phone decrypts the message so you can read it
What does it cost to provision BIS or BES on my service?

For info on BIS and BES and pricing, get in touch.

Can I use BlackBerry services on prepaid?

No. BIS and BES aren’t available on prepaid accounts.

Where do I log in to manage my Vodafone BlackBerry email accounts?

Head to https://vodaau.blackberry.com/ to log in to your account.

Can I use my Vodafone BlackBerry email address on a BlackBerry OS 10 or a non-BlackBerry OS device?

If you've got a @mobileemail.vodafone.com.au or @vodaau.blackberry.com email address, it won't be supported on BlackBerry OS 10 or non-BlackBerry OS devices (eg, iOS and Android).

If you don't already have another email address to use, there are a few free options available such as Gmail and Outlook. Once you've set up a new email address, you can set up an auto forward from your Vodafone BlackBerry address to it by logging in to your account. The forward will last up to 12 months. It can't be renewed, but that should be long enough update your contacts.

For more information and instructions on how to forward your email, visit BlackBerry's setup guide.

How do I transfer my Vodafone BlackBerry email account to a new device?

If you’re moving from one BlackBerry device to another and both devices use BlackBerry OS 7 or earlier, you can transfer your email service by logging into your account.

How it works

  1. The BlackBerry system detects your new phone
  2. Service Books for your BlackBerry email service are sent to the phone
  3. Your phone automatically sets up your email
 

Here’s how to do it

  1. Log in to the mobile email website.
  2. Click Change device.
  3. Make sure your SIM is in new phone and has reception.
  4. Click Detect new device.
  5. When your new phone has been detected, click Move to transfer the email service.
  6. Enter your password and click Validate.
  7. Click Finish when your address is validated.
  8. You'll get an email confirmation when your service has been transferred.