Using email on your device.

Troubleshooting steps if you can’t send an email.

If you can’t send an email on our network, you may be linked to incorrect APN settings on your device. Check out this tool to push the correct settings to your phone.

If you’ve set up a POP3 or IMAP email account on your phone and you can receive emails but can’t send them, check the following details with your email service provider:

1. 1. Check your email provider’s outgoing server address. Make sure your email provider's outgoing mail server isn’t using port 25. Port 25 is only available for use with Vodafone's outgoing mail server. If your email provider uses port 25, we recommend contacting them about using an alternative SMTP server port.
2. 2. Check your username. This may differ in format to your usual email address.
3. 3. Check your email provider offers an SSL encrypted server for off-net access. If they do, enter these into your email settings.

If your email provider doesn't offer an SSL encrypted server for off-net access, you can use the Vodafone outgoing mail server.

Vodafone outgoing mail server.

When setting up the Vodafone outgoing mail service, make sure WiFi on your device is switched off. You’ll need to be connected to the Vodafone network for the settings to work.

You won't be able to send emails with our outgoing mail server while your phone is connected through WiFi to another internet provider. We recommend using your email provider’s outgoing mail if possible.

Here are the details of our outgoing SMTP server.