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This support article will give you key information about malicious software on your device.
Malware ‘infects’ computer systems, including mobile devices such as phones and tablets, through human intervention via email, apps or websites. Once your device is infected, the malware can cause damage.
Following the Australian Communication and Media Authority guidelines, we provide malware notifications for our customers.
If you have malware on your mobile device with a Vodafone SIM, or a laptop that you’ve tethered to a Vodafone device, we’ll send you a SMS to let you know that you’ve been infected and explain what to do next.
SMS notifications will be sent between 11am and 5pm AEST/AEDT.
Step 1: Back up your device’s content and data including contacts, photos and media. Check out our interactive user guides for instructions. Computers and laptops require a system backup.
Step 2: Complete a factory reset of your mobile device. Check out our interactive user guides for instructions. Anti-virus software should be used on computers and laptops.
If you haven’t received a SMS from us, here are some signs you have malware on your device:
Run a virus scan using your anti-virus software.