Managing Vodafone NumberSync™.

Vodafone NumberSync™ allows you to share your plan inclusions and phone number with your compatible iPhone and the Apple Watch Series 3 (GPS + Cellular). That means you can use your Apple Watch to make and receive calls, send messages and use data on the Vodafone network – even when you’re away from your phone.

Can I get Vodafone NumberSync™?

To get Vodafone NumberSync™, you’ll need:

  • An eligible Vodafone phone plan. Excludes Prepaid.
  • An iPhone 6 or above with updated carrier settings and iOS 11.2 or later.
  • An Apple Watch Series 3 (GPS + Cellular) with Watch OS 4.2 or later.

How do I sign up to Vodafone NumberSync™?

Check out our tutorials on signing up to Vodafone NumberSync™. You can sign up when you first set up your new Apple Watch, or later with the Watch app on your iPhone.

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Additional information

Do I need Vodafone NumberSync™ to use my Apple Watch Series 3 (GPS + Cellular)?

No, you don’t need Vodafone NumberSync™ to use your Apple Watch. You can still pair your Apple Watch to your iPhone via Bluetooth. When paired, the Apple Watch Series 3 (GPS + Cellular) must be near your iPhone to make and receive calls, messages and data.

You only need Vodafone NumberSync™ if you want to connect your Apple Watch to the Vodafone network independently of your iPhone.

How can I cancel my Vodafone NumberSync™ subscription?

You can only cancel your Vodafone NumberSync™ subscription by calling us on 1555 or heading in store.

Removing ‘voda AU Plan’ from your Apple Watch app will not cancel your NumberSync™ subscription.

You can cancel your subscription at any time. If you cancel partway through your billing cycle, you’ll only be charged up to the date you cancelled.

If you cancel your Vodafone plan, your Vodafone NumberSync™ subscription will be cancelled too.

How can I update the software for my iPhone or Apple Watch?

To get the latest version of iOS for your iPhone, tap Settings > General > Software Update.

To update your carrier settings, go to Settings > General > About on your iPhone. If new carrier settings are available, you can update them here.

To get the latest version of Watch OS, open the Watch app on your iPhone and tap General > Software Update.

Using your Apple Watch and iPhone with Vodafone NumberSync™.

What happens when a call is made to my Vodafone mobile number?

When a call is made to your mobile number, your iPhone and Apple Watch will ring at the same time. You can answer the call on either device.

Can I answer a call on my Apple Watch while I’m taking a call on my iPhone?

Yes, you can answer another call on your Apple Watch while taking a call on your iPhone.

Can I transfer calls between my iPhone and Apple Watch?

No, you’re unable to transfer calls between your iPhone and Apple Watch.

What number will be displayed when I make a call or send a text from my Apple Watch?

The person you’re calling or texting will see your Vodafone mobile phone number. This is the same number they will see if you call or text them from your iPhone.

What happens if I have barring set up for my iPhone?

If you have barring set up for your iPhone, it will also apply to your Apple Watch. This includes barring for calls, SMS/MMS, data usage and video calling.

Can I make emergency calls from the Apple Watch?

With Vodafone NumberSync™, emergency calls from your Apple Watch work the same way as they do for your iPhone. Because your Apple Watch is connected to the Vodafone network, emergency services can identify your location.

Can I use Vodafone NumberSync™ with more than one Apple Watch?

No, only one Apple Watch can be connected to your plan with Vodafone NumberSync™. If you wish to connect a different Apple Watch, you can do this with the Watch App on your iPhone. You will be able to transfer your existing Vodafone NumberSync™ subscription to your new Apple Watch.

What should I do if my Apple Watch or iPhone is lost or stolen?

If your Apple Watch is lost or stolen, immediately unpair it from your iPhone with the Watch app. Then cancel your Vodafone NumberSync subscription by giving us a call on 1555.

If your iPhone is lost or stolen, give us a call on 1555. We can block your iPhone so that it can’t be used. This block will only apply to your iPhone, not your Apple Watch.

For more information, check out our support page on lost and stolen devices.

Can I use international roaming with my Apple Watch?

$5 Roaming and international roaming are not available with Vodafone Numbersync™. Your Apple Watch will not be able to connect to a mobile network overseas.

Vodafone NumberSync™ and your bill.

How will I be charged for Vodafone NumberSync™?

Vodafone NumberSync™ costs $5 per month. This monthly charge will continue until you cancel your subscription.

If you sign up to Vodafone NumberSync™ by 31 December 2018, you will receive three months free.

This offer will appear as credit on your bill, and will be applied within your first four billing cycles. If you cancel within 3 months, you will receive a pro-rated amount of credit. You can only get this offer once per Apple Watch.

How are calls, text and data usage from my Apple Watch charged?

Any calls or texts from your Apple Watch will count towards your plan’s monthly usage. If the combined usage of your iPhone and Apple Watch exceed your inclusions, you’ll be charged as per your plan.

What will appear on my bill if I make a call from my Apple Watch and iPhone at the same time?

There will be two separate lines on the bill showing each call.

What if my employer pays for my Vodafone plan?

You can still sign up to Vodafone NumberSync™ for your Apple Watch Series 3 (GPS + Cellular).

You’ll need the Billing Account PIN for your Vodafone account to set up Vodafone NumberSync™. You may need to contact your employer for this information.