Managing Vodafone NumberSync™.

Vodafone NumberSync™ allows you to share your plan inclusions and phone number with an eligible smart watch. That means you can use your smart watch to make and receive calls, send messages and use data on the Vodafone network – even when you’re away from your phone.

Can I get Vodafone NumberSync™?

To get Vodafone NumberSync™, you’ll need an eligible Vodafone phone plan. Excludes Prepaid. Plus you’ll need an eligible eSIM-enabled smart watch and a compatible phone.

Here are our eligible smart watches and their compatible phones:

Eligible smart watch Compatible phones
Apple Watch Series 3 (GPS + Cellular) iPhone 6 or above with updated carrier settings and iOS 11.2 or later.
Apple Watch Series 4 (GPS + Cellular) iPhone 6 or above with updated carrier settings and iOS 12.0 or later.
Samsung Galaxy Watch Samsung Galaxy device running Android 5.0 or above with a minimum of 1.5GB RAM.

How do I sign up to Vodafone NumberSync™?

Additional information.

Do I need Vodafone NumberSync™ to use my smart watch?

No, you don’t need Vodafone NumberSync™ to use your smart watch. You can pair your smart watch to your smartphone via Bluetooth. NumberSync™ connects your smart watch to the Vodafone network so you can use it independently of your smartphone even when your phone is switched off or our of Bluetooth range.

When paired without NumberSync™, your smart watch must be near your smartphone to make and receive calls, messages and data.

How can I cancel my Vodafone NumberSync™ subscription?

You can only cancel your Vodafone NumberSync™ subscription by calling us on 1555 or heading in store.

Removing ‘voda AU Plan’ from your Watch or Wearable app will disconnect your smart watch from the Vodafone network but will not cancel your NumberSync™ subscription.

You can cancel your subscription at any time. If you cancel partway through your billing cycle, you’ll only be charged up to the date you cancelled.

If you cancel your Vodafone plan, your NumberSync™ subscription will be cancelled automatically.

How can I update the software for my smartphone or smart watch?
iOS

To get the latest version of iOS for your iPhone, tap Settings > General > Software Update.

To update your carrier settings, go to Settings > General > About on your iPhone. If new carrier settings are available, you can update them here.

To get the latest version of Watch OS, open the Watch app on your iPhone and tap General > Software Update.

Android

To update the software on your Android phone, tap Settings > Software Update > Download updates manually or Scheduled software update.

To update the software on your Android smart watch, open the Wearable app on your Phone and tap Settings > About watch > Update watch software > Update now or Auto update.

Using your smart watch with Vodafone NumberSync™.

What happens when a call is made to my Vodafone mobile number?

When a call is made to your mobile number, your phone and smart watch will ring at the same time. You can answer the call on either device.

Can I answer a call on my smart watch while I’m taking a call on my phone?

Yes, you can answer another call on your smart watch while taking a call on your phone.

Can I transfer calls between my phone and smart watch?

No, you’re unable to transfer calls between your phone and smart watch.

What number will be displayed when I make a call or send a text from my smart watch?

The person you’re calling or texting will see your Vodafone mobile phone number. This is the same number they will see if you call or text them from your phone.

What happens if I have barring set up for my phone?

If you have barring set up for your phone, it will also apply to your smart watch. This includes barring for calls, SMS/MMS, data usage and video calling.

Can I make emergency calls from my smart watch?

With NumberSync™, emergency calls from your smart watch work the same way as they do for your phone. Because your smart watch is connected to the Vodafone network, emergency services can identify your location.

Can I use NumberSync™ with more than one smart watch?

No, only one smart watch can be connected to your plan with Vodafone NumberSync™. If you wish to connect a different smart watch, you can do this with the Watch or Wearable app on your phone.

Can I transfer NumberSync™ from one smart watch to another?

You can only transfer your existing NumberSync™ subscription from one to another if the two smart watches are from same manufacturer (ie. Apple Watch 3 and Apple Watch 4).

If the watches are from different manufacturer (ie. Apple Watch 3 and Samsung Watch 4G), you will need to cancel subscription on the old watch and activated it on the new watch. You can do so by giving us a call on 1555.

What should I do if my smart watch or phone is lost or stolen?

If your smart watch is lost or stolen, immediately unpair it from your phone with the Watch or Wearable app. Then cancel your NumberSync subscription by giving us a call on 1555.

If your phone is lost or stolen, give us a call on 1555. We can block your phone so that it can’t be used. This block will only apply to your phone, not your smart watch.

For more information, check out our support page on Lost and stolen devices.

Can I use international roaming with my smart watch?

$5 Roaming and international roaming are not available with Numbersync™. Your smart watch will not be able to connect to a mobile network overseas.

Vodafone NumberSync™ and your bill.

How will I be charged for NumberSync™?

NumberSync™ costs $5 per month. This monthly charge will continue until you cancel your subscription.

If you sign up to NumberSync™ on Apple Watch Series 3 & 4 (GPS + Cellular) by 31 December 2019, you will receive 3 months free.

If you sign up to NumberSync™ on Samsung Galaxy Watch 4Gby 30 June 2019. Or, get 3 months free if you sign up between 1 July and 31 August 2019.

One smart watch cannot receive the free month(s) offer more than once.

This offer will appear as credit on your bill, and will be applied within your first four billing cycles. If you cancel within the free month period, you will receive a pro-rated amount of credit.

How are calls, text and data usage from my smart watch charged?

Any calls or texts from your smart watch will count towards your plan’s monthly usage. If the combined usage of your phone and smart watch exceed your inclusions, you’ll be charged as per your phone plan’s terms and conditions.

What will appear on my bill if I make a call from my smart watch and phone at the same time?

There will be two separate lines on the bill showing each call.

What if my employer pays for my Vodafone plan?

You can still sign up to NumberSync™ for your smart watch.

You’ll need the Billing Account PIN for your Vodafone account to set up Vodafone NumberSync™. You may need to contact your employer for this information.