Setting up and managing Vodafone One Net
Vodafone One Net is a cloud-based telephone answering system that gives your business the ability to effectively manage incoming calls.
This support article will give you key information on how to set up and manage your Vodafone One Net service.
How to set up Vodafone One Net.
Our Vodafone One Net administrator portal allows you to set up and manage users, organise incoming call configurations and manage key features of the service including Auto Attendant.
To set up your administrator portal you’ll need to:
Retrieve your login details
You will have received an email with your username and One Time Password.
Login admin portal
Log in to the Vodafone One Net Admin Portal with your username and One Time Password.
Manage your settings
You’ll now be able to create users and set up your business call settings.
To see the full range of features, check out our Administrator portal overview.
Our Vodafone One Net user portal allows you to manage your settings.
To set up your user portal you’ll need to:
Log in to the User Portal
Log in to the Vodafone One Net User Portal with your username and One Time Password emailed to you. You’ll be prompted to change your password for future use.
Download and install the Vodafone One Net app.
In the My Apps menu in the portal, you can access and download the Vodafone One Net software for mobiles, tablets and computers.
Log in to the app
Once you have installed the Vodafone One Net app, you can log in using the same username and password that you use to access the Vodafone One Net User Portal.
Manage your settings
You’ll now be able manage your Vodafone One Net features in the Call Settings menu.
Additional information
The Auto Attendant feature of Vodafone One Net lets your business manage all incoming calls to your main business number with a virtual menu.
By setting up Auto Attendant, you can create a seamless experience for customers calling your business. Callers are met by a call-direct menu with options, recorded messages, music and greetings that you can configure to suit your business.
To find out how to set up Auto Attendant, check out our step-by-step guide
Vodafone One Net’s Call Queue feature lets you set up and manage a group of users in your business that can receive incoming calls, helping your business to never miss an opportunity.
You can set the rules for Call Queue service on the Vodafone One Net User Portal, including the order in the order in which users are met with calls.
To find out how to set up Call Queue, check out our Call Queue user guide.
It’s easy to set up a new user with our step-by-step setup wizard in the Vodafone One Net Administrator Portal. Just select ‘Set up a User’ from the Quick Start dashboard and then do the following steps.
- Click “Start” to begin the setup process when prompted.
- Enter the user’s name, email address and desired User ID in the correct field, then click “Next”
- Enter the Vodafone One Net number (if available), Extension, and the Station type (Premium or Standard) for the user, then click ‘Next’. You can select from a list of available numbers by entering the number and selecting from the dropdown menu. You can select from a list of available stations by using the dropdown menu.
- Press ‘Save’ on the next screen. There is no need to assign a device. Then select ‘Done’ on the final screen.
For more information, check out our setup guide.
Yes. You can add or remove licenses from your Vodafone One Net service by giving us a call on 1300 653 820 from 9am to 5pm Monday to Friday.
If you add additional licenses to your Vodafone One Net service, the new licenses will start on their own contract term of 24 or 36 months.
Our Vodafone One Net Team is happy to help. You can reach us by calling 1300 653 820 9am to 5pm Monday to Friday.