Premium Services
Premium calls may be used, amongst others, for competitions, content subscriptions, chat and dating services, psychic and astrology services and information services, such as 1223 & 1225 (Directory Assistance) and 123 (Ask Us Anything).
Premium calls generally start with 190.
How you’ll be charged for premium services.
Before using a premium service, always check the costs associated with making a call.
The cost of making a premium call may not be included with your Vodafone plan. These charges are added to your Vodafone bill and will appear under the ‘International Talk’ section of your bill.
The amount you’ll be charged for calling a 190 premium number will be higher than the advertised rate as we add a mark-up plus GST.
If you’ve signed up or upgraded your existing service to a postpaid voice, postpaid mobile broadband or home internet plan after 10 November 2020, your premium services are capped at $20 per billing month. This means your premium services will be barred until the next billing month. You can request a temporary unbar to your premium services through My Vodafone or by giving us a call on 1555 from your Vodafone mobile, or 1300 650 410. You can also place a temporary unbar by heading in store.
If you’ve signed up or upgraded to a postpaid voice or postpaid mobile broadband plan before 10 November 2020, there is no limit to premium services on your plan and standard charges will apply unless you decide to upgrade or change your plan.
You can’t use your prepaid service for premium calls or SMS.
Additional information
No. From December 2021, premium SMS will no longer be available.
You can block or bar premium calls by giving us a call on 1555 from your Vodafone mobile or 1300 650 410, or by deactivating international calls through My Vodafone. However, blocking calls to premium service numbers will also block the ability to call international numbers. This will also affect calls on international roaming.
If you have any enquiries, questions or complaints regarding third party content or services via Premium Service Messages please contact Vodafone directly on 1555 from your Vodafone mobile or 1300 650 410.