If you have an Android phone or smart watch, make sure you’ve disabled any security lock settings on your phone or smart watch. These settings can remotely lock your phone or smart watch to protect your personal information if you lose it.
How do I know if my phone or smart watch is in Good Working Order?
The phone or smart watch must meet the below conditions to be in Good Working Order.
• The phone or smart watch needs to be turned on and off.
• The screen must be undamaged without any fading, cracks or bleeding.
• The phone or smart watch has no major cosmetic damage to the exterior.
• Where applicable, the battery and back cover must be included.
• The phone or smart watch must not be network blocked, reported as stolen or counterfeit.
• On iPhones and Apple Watches, the iCloud account can’t be locked.
Our team will assess your device when you bring it in
How do I get my trade-up credit?
Your trade-up credit will be automatically added to your bill. You can get your trade-up credit added as a recurring credit to your bill over 12, 24 or 36 months, or you can get the full amount added to your next bill.
Do I need to be a Vodafone customer to trade-up and save a device?
Yes. You must have a Vodafone plan.
Can I trade-up and save a phone or smart watch from overseas or another network?
Yes. You can trade in your phone or smart watch from any network as long as it’s an eligible model. You may have to pay your current network provider an early termination fee.
Can I get my new phone or smart watch now and trade-up my old phone or smart watch later?
Yes. You can sign-up or upgrade to a new phone or smart watch and trade your old device when you’re ready. We suggest you trade-up as soon as possible as prices can change frequently.
Can I trade-up before I get my new phone or smart watch?
Yes, but please note the data on your old device will be cleared.
If you need to keep any personal information from your old device, we suggest to keep your old phone or smart watch until you are able to transfer the data onto your new one.
What happens to the data on my old phone or smart watch if I don’t delete it?
Your phone or smart watch’s data will be cleared with highest industry and privacy standards.
You should back-up or transfer your personal data onto your new device prior to trading as once your old phone or smart watch goes through the data wipe process, the data is unrecoverable.
Also, if you are trading in an iPhone or Apple Watch with iOS 7, Find My iPhone must be disabled before trade-in. To do this:
1. Go to “Settings” and select “iCloud”.
2. Turn off “Find my iPhone”
3. Enter your Apple ID password
4. Select “Turn off”.
If you’re trading in a smartphone or smart watch from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your phone.
What happens to my old phone or smart watch?
Your old phone or smart watch will be resold or recycled using environmentally friendly methods.
Who are Ingram Micro?
Ingram Micro is Vodafone’s exclusive Trade-up partner. Ingram Micro operate independently of Vodafone and an independent entity that values and purchases handsets traded up Vodafone stores.