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Trade-in your old phone

This support article will give you key information on how to trade-in your old phone to earn credit towards your Vodafone bill.

The amount of credit you receive will depend on the model and whether or not the phone is in good working order.

How to trade-in your old phone.

1. Check that your phone is eligible for trade-in using our eligibility checker and how much credit you could get. The trade-in quote you receive is honoured for that day only.
2. Back up any important data and take the phone to your nearest Vodafone store.
3. Based on the condition of the phone, we’ll let you know how much credit you’ll get.

Additional information

What do I need to do before bringing my phone in store?

Here are some things to do before bringing your phone in store:

  • Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
  • Remove your SIM and any memory cards inserted into the phone. To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.
  • If you have an iPhone, it’s important that you switch off Find My iPhone.
  • If you have an Android phone, make sure you’ve disabled any security lock settings on your phone. These settings can remotely lock your phone to protect your personal information if you lose it.
How do I know if my phone is in good working order?

The phone must meet the below conditions to be in good working order.

• The phone needs to be turned on and off.
• The screen must be undamaged without any fading, cracks or bleeding.
• The phone has no major cosmetic damage to the exterior.
• Where applicable, the battery and back cover must be included.
• The phone must not be network blocked, reported as stolen or counterfeit.
• On iPhones, the iCloud account can’t be locked.

Our team will assess your device when you bring it in store.

How do I get my trade-in credit?

Your trade-in credit will be automatically added to your bill.

Do I need to be a Vodafone customer to trade-in a device?

Yes. You must have a Vodafone plan.

Can I trade in a phone from overseas or another network

Yes. You can trade in your phone from any network as long as it’s an eligible model. You may have to pay your current network provider an early termination fee.

Can I get my new phone now and trade-in my old phone later?

Yes. You can sign-up or upgrade to a new phone and trade your old device when you’re ready. We suggest you trade-in as soon as possible as prices can change frequently.

Can I trade-in before I get my new phone?

Yes, but please note the data on your old device will be cleared.

If you need to keep any personal information from your old device, we suggest to keep your old phone until you are able to transfer the data onto your new one.

What happens to the data on my old phone if I don’t delete it?

Your phone’s data will be cleared with highest industry and privacy standards.

You should back-up or transfer your personal data onto your new device prior to trading as once your old phone goes through the data wipe process, the data is unrecoverable.

Also, if you are trading in an iPhone or iPad with iOS 7, Find My iPhone must be disabled before trade-in. To do this:

1. Go to “Settings” and select “iCloud”.
2. Turn off “Find my iPhone”
3. Enter your Apple ID password
4. Select “Turn off”.

If you’re trading in a smartphone or tablet from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your phone.

What happens to my old phone?

Your old phone will be resold or recycled using environmentally friendly methods.

Who are Ingram Micro?

Ingram Micro is Vodafone’s exclusive Trade-in partner. Ingram Micro operate independently of Vodafone and is the entity that values and purchases handsets traded in Vodafone stores.