Trade-up your old phone.

Here are some things to do before bringing your phone in store:

• Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
• Remove your SIM and any memory cards inserted into the phone. To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.
• If you have an iPhone, it’s important that you switch off Find My iPhone.
• If you have an Android phone, make sure you’ve disabled any security lock settings on your phone. These settings can remotely lock your phone to protect your personal information if you lose it.

The phone must meet the below conditions to be in good working order.

• The phone needs to be turned on and off.
• The screen must be undamaged without any fading, cracks or bleeding.
• The phone has no major cosmetic damage to the exterior.
• Where applicable, the battery and back cover must be included.
• The phone must not be network blocked, reported as stolen or counterfeit.
• On iPhones, the iCloud account can’t be locked.

Our team will assess your device when you bring it in store.

Your trade-up credit will be automatically added to your bill. You can get your trade-up credit added as a recurring credit to your bill over 12, 24 or 36 months, or you can get the full amount added to your next bill.

Yes. You must have a Vodafone plan.

Yes. You can trade in your phone from any network as long as it’s an eligible model. You may have to pay your current network provider an early termination fee.

Yes. You can sign-up or upgrade to a new phone and trade your old device when you’re ready. We suggest you trade-up as soon as possible as prices can change frequently.

Yes, but please note the data on your old device will be cleared.

If you need to keep any personal information from your old device, we suggest to keep your old phone until you are able to transfer the data onto your new one.

Your phone’s data will be cleared with highest industry and privacy standards.

You should back-up or transfer your personal data onto your new device prior to trading as once your old phone goes through the data wipe process, the data is unrecoverable.

Also, if you are trading in an iPhone or iPad with iOS 7, Find My iPhone must be disabled before trade-in. To do this:

1. Go to “Settings” and select “iCloud”.
2. Turn off “Find my iPhone”
3. Enter your Apple ID password
4. Select “Turn off”.

If you’re trading in a smartphone or tablet from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your phone.

Your old phone will be resold or recycled using environmentally friendly methods.

Ingram Micro is Vodafone’s exclusive Trade-up partner. Ingram Micro operate independently of Vodafone and an independent entity that values and purchases handsets traded up Vodafone stores.