This support article has key information about the Vodafone Wi-Fi Hub™, TP-Link VX420-G2H and Super Wi-Fi modems.
You can access optional mobile backup with the Vodafone Super Wi-Fi Modem, or 4G Back-up with the Vodafone Wi-Fi Hub™ or TP-Link VX420-G2H while you’re waiting for your nbn® service to be activated.
Based on your technology type, here are the steps to set up the modem and nbn® connection box (if required) to connect to the nbn® network.
Check your “Order Accepted” email to see what technology type you have. Alternatively, head to our nbn plans page and enter your address.
Here are the steps to set up your Vodafone modem for FTTN or FTTB.
Here’s what you’ll need.
Here are the steps.
You’re all set to connect your devices to the internet.
Here are the steps to set up your Vodafone modem for HFC.
Here’s what you’ll need.
Here are the steps.
You’re all set to connect your devices to the internet.
If you’ve joined Vodafone nbn from another provider, please try the port you were previously using first, otherwise attempt to connect using Port 1 first, before trying the others if this is unsuccessful.
Here’s what you’ll need.
Here are the steps.
Your nbn® connection box should be directly connected to your power outlet. Once that’s done, here’s how to set up your modem.
Here are the steps to set up your Vodafone modem and nbn® connection box for FTTC.
Here’s what you’ll need.
Here are the steps.
You’re all set to connect your devices to the internet.
From the app
You can configure 3 devices to connect as a mobile hotspot backup through the My Internet Connect app (Android / iOS).
From the Modem Dashboard
You can manually reset the Vodafone Super Wi-Fi back to its default settings.
Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.
Using the Reset button
Make sure your modem is turned on.
Push reset button Use a ball point pen or a paper clip to push the reset button for 10 seconds and then release it. The reset button is located next to the DSL port.
You can find the original modem password and Wi-Fi credentials on the device label on the bottom of the modem.
From the Modem Dashboard
Reconnect using the original modem password and Wi-Fi credentials found on the label on the bottom the modem.
You can only do this on the My Internet Connect App (Android / iOS).
Note: You can pause/resume a Schedule at any time by toggling the switch on/off.
This will block the websites accessed from your browser but may not always work for a mobile app. You may also need to block multiple URLs.
The Super Wi-Fi Modem includes a built-in URL Blocking feature from the modem dashboard. This allows you to block access to specific websites directly from your browser, which can be useful for parental controls, productivity, or network security.
Note: URL blocking only works if the link is 36 characters or shorter, but this limit will be lifted after your first firmware update. This will increase the maximum supported URL length to 100 characters.
Tips for effective URL blocking:
You can change the Wi-Fi Name and Password from the modem dashboard or through the My Internet Connect app (Android / iOS).
From the app
From the Modem dashboard
You’ll use this password to log in to both the app and the modem dashboard.
From the app
From the Modem Dashboard
You can manually reset the Wi-Fi Hub™ 3.0 back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.
Make sure the Vodafone Wi-Fi Hub™ 3.0 is turned on.
Use a ball point pen or a paper clip to push the reset button for 10 seconds and then release it. The reset button is located next to the DSL port.
After about 20 seconds, all the lights except for the power light will turn off.
The Vodafone Wi-Fi Hub™ 3.0 will restore to its initial configuration and will restart.
You can find the original Wi-Fi Hub™ 3.0 password and Wi-Fi credentials on the device label, which is underneath the modem.
Your Wi-Fi Hub™ 3.0 will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:
Wi-Fi Hub™ 3.0
Wi-Fi Hub™ 3.0
1. Go to the Wi-Fi Hub™ dashboard by typing 192.168.1.1 into your browser, login and click ‘Advanced Setup’ on the top menu.
2. Choose the ‘Parental Controls’ tab from the side menu.
3. Click ‘Add’. In the pop-up menu, set the name, device, time and other details to control Wi-Fi access for your desired devices.
4. Click ‘Save’.
If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub™ network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:
Wi-Fi Hub™ 3.0
You will now be able to see your files across your network if you browse to the location 192.168.1.1.
When you first logon to your networked drive you’ll be asked to provide your login credentials to access the USB drive. These are the credentials that you’ve made for the storage service.
To view USB devices currently inserted into your device follow these steps:
By setting your modem to 'Auto Channel Selection' will ensure your modem is automatically looking for the best available channel.
Here are the steps to check that your modem is set to Auto Channel Section. It's best to use an ethernet cable, rather than Wi-Fi, otherwise you may lose your connection when you apply the changes.
Login to your Vodafone Wi-Fi Hub™ 3.0 by copying and pasting 192.168.1.1 into your browser.
Navigate to the Wi-Fi settings.
Check your modem’s Wi-Fi is set to “Auto Channel Selection”.
If this was already selected, restart your device.
If this wasn’t selected, then choose ‘Auto Channel Selection’ for both the 2.4GHz and 5GHz bands, then click apply the changes before restarting your device.
You can manually set the channels on your 2.4GHz signal, by following these steps.
If you are connecting via Wi-Fi, then change the Wi-Fi channel on your Wi-Fi Hub™ 3.0 by navigating to the modem’s dashboard page and selecting Wi-Fi tab.
Under Setup, for the 2.4GHz band, select 1, 6, or 11 from the Channel drop-down.
Click Apply.
You can manually reset the Wi-Fi Hub back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.
1. Turn on the Wi-Fi Hub.
Make sure the Vodafone Wi-Fi Hub™ is turned on.
2. Push reset button
Use a ball point pen or a paper clip to push the reset button for 7 seconds and then release it. The reset button is located next to the USB port.
3. Wait 20 seconds
After about 20 seconds, all the lights except for the power light will turn off.
4. The Wi-Hub will restart
The Vodafone Wi-Fi Hub™ will restore to its initial configuration and will restart.
5. Check the device label
You can find the original Wi-Fi Hub password and Wi-Fi credentials on the device label, which is underneath the modem.
Your Wi-Fi Hub will update its firmware automatically. However, if there’s a problem you can also manually download the latest firmware update file and apply the update by following these steps:
Wi-Fi Hub™
Wi-Fi Hub™ 2.0
Wi-Fi Hub™
Wi-Fi Hub™ 2.0
If you have a device such as a phone or laptop connected to the Vodafone Wi-Fi Hub network (either via Wi-Fi or Ethernet), to enable USB sharing follow these steps:
Wi-Fi Hub™
Wi-Fi Hub™ 2.0
To view USB devices currently inserted into your device follow these steps:
By setting your modem to 'Auto Channel Selection' will ensure your modem is automatically looking for the best available channel.
Here are the steps to check that your modem is set to Auto Channel Section. It's best to use an ethernet cable, rather than Wi-Fi, otherwise you may lose your connection when you apply the changes.
You can manually set the channels on your 2.4GHz signal, by following these steps.
You can manually reset the TP-Link VX420-G2H back to its default settings by following these steps. Once you've completed the factory reset, you can rename the network (if you personalised it) allowing all devices to reconnect back to the renamed network.
Parental Controls on the TP-Link VX420-G2H has two parts – Device Control and Content Control.
Setting your modem channel to 'Auto’ will ensure it automatically looks for the best available Wi-Fi channel.
To check that your modem is set to Auto Channel Selection, follow the steps below. It’s best to use an ethernet cable rather than Wi-Fi, otherwise you might lose your connection when you apply the changes.
You can manually set the channels on your Wi-Fi by following these steps:
You can manage the internet and Wi-Fi settings on your Vodafone modem by connecting to the device via Ethernet or Wi-Fi and logging in to the dashboard.
You can access the dashboard by typing 192.168.1.1 into your browser. You can also find your login details on the device label. Depending on the Modem, this is on the bottom or on the back of your modem.
From the dashboard:
Vodafone Super Wi-Fi Modem
If you have the Vodafone Super Wi-Fi Modem, you have the option to use your optional mobile backup while you’re waiting for the activation of your Vodafone nbn®. This means you won’t be without an internet connection prior to installation. You can configure 3 devices to connect as a mobile backup through the My Internet Connect app.
Vodafone Wi-Fi Hub™ and TP-Link VX420-G2H
If you have the Vodafone Wi-Fi Hub™ or TP-Link VX420-G2H modem, you can use the 4G Backup feature to access our mobile network until your Vodafone nbn® service is activated – or for a maximum of 30 consecutive days, whichever occurs first. This means you won’t be without an internet connection prior to installation. The 4G Backup feature is automatically activated on your Vodafone Wi-Fi Hub™ or TP-Link VX420-G2H.
If you’re unable to connect to Vodafone nbn® because of a fault on your line, the backup features will give you access to the internet while the fault is resolved.
For 4G backup services, you can use our coverage checker to see where mobile coverage is available. Max speeds are 20Mbps for downloads and 2Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Fair Use Policy at time of purchase applies. T&C apply.
Technical Specifications
Wi-Fi Support
In the Box
Vodafone Wi-Fi Hub™ Firmware version: ACR12
Vodafone Wi-Fi Hub™ 2.0 Firmware version: R6B056
Vodafone Wi-Fi Hub™ 3.0 Firmware version: R6B016
Technical Specifications
Wi-Fi Support
Network
In the Box
Technical Specifications
Wi-Fi Support
Network
In the Box
Technical Specifications
Wi-Fi Support
Network
In the Box
Technical Specifications
Wi-Fi Support
Network
In the Box