Finding your nbn^® Access Service ID (AVC ID)

Your AVC ID is a unique 15-character number that identifies your nbn® service – for example, AVC123456789000. You’ll need your AVC ID if you want to transfer your nbn® service to another provider. 

The Australian Communications and Media Authority (ACMA) requires AVC IDs to make nbn® service transfers more accurate and secure

Finding your AVC ID with Vodafone

If your nbn® service is with Vodafone, your AVC ID is listed on your bill. You’ll find it in the Internet or Broadband section as Access Service ID (AVC ID). 

How to locate your AVC ID in My Vodafone

1. Log in to My Vodafone
2. Open the main menu 
3. Select Bills and payments
4. Tap View and pay bills
5. Choose Download bill
6. Look for Access Service ID (AVC ID) next to your nbn® plan 

Where else you can find your nbn® AVC ID 

If you’re not with Vodafone, or prefer other methods, your AVC ID may also appear: 

• On your invoice or bill
• In your provider’s customer portal or mobile app
• Via web chat with your current provider 

Provider‑specific guidance

Your current provider may have instructions on how to locate your AVC ID. These links can help: 

• AGL (see "AVC ID and where to find it") 
• Amaysim 
• Aussie Broadband
• Belong
• Buddy Telco (see "What is an AVC ID?") 
• Dodo
• Foxtel (see "How do I find my AVC ID?") 
• iiNet 
• iPrimus
• Kogan
• Mate
• Maxo 
• More Telecom(search "AVC ID" on their site) 
• Optus
• Origin Energy
• Tangerine
• Telstra 
• TPG
• Solitary Technology
• Swoop

Still can’t find your AVC ID? 

Your nbn® provider can look it up for you. Just contact them via support, web chat, or phone, and ask for your nbn® AVC ID. 

Need help with your nbn® installation?

Visit our nbn® support page