Connecting to Vision with a
BYO modem
Set up your own modem
To get online using your own compatible modem, simply find your Vision technology type below and follow the step-by-step instructions.
You can check your order confirmation email to see what type of internet you have.
If your service uses Fibre to the Building (FTTB), follow these modem setup steps:
Depending on your specific connection type, your modem will either need to connect directly to your phone wall socket or to the Network Termination Unit (NTU) that you would have received.
Depending on your building’s connection type, you will need to connect your modem in one of the following ways.
- If you only have a modem (no NTU), connect a phone cable from your modem’s DSL port to your phone wall socket
- If you have an NTU:
a. Connect a phone cable from your modem’s DSL port to the NTU’s LINE port
b. Connect a phone cable from the NTU’s LINE + POWER port to your phone wall socket - If you have an NTU with GFAST technology (check your welcome email to see if you have this technology type):
a. Connect an Ethernet cable from your modem’s WAN port to the NTU’s LAN port
b. Connect a phone cable from the NTU’s GFAST port to your phone wall socket
Plug your modem (and NTU, if you have one) into the power outlet, then press your modem’s ON/OFF button.
Allow up to 20 minutes for the modem to boot up and connect automatically. Once the modem’s Internet light is on, connecting a laptop to the LAN port via Ethernet cable is ideal.
You can also connect via Wi-Fi using the username and password which can usually be found on the sticker on the back or underside of your modem.
Open your web browser and type in your modem’s default gateway address into the address bar. You can usually find the gateway address and login details on the sticker on the back or underside of your modem.
If your service uses NTU with GFAST technology, enter these settings:
- Mode/Modulation: WAN
- VLAN: Off or disabled
- Connection type: PPPoE
- Username: your Vodafone contact email address
- Password: choose your own password
If your service uses modem only or NTU (non-GFAST), enter these settings:
- Mode/modulation: VDSL
- VLAN: On or enabled
- VLAN ID: 2
- VLAN Priority: 0
- VDSL Profile: 17a multi-mode or Auto
- VDSL Connection Type/Transfer Mode: PTM or Auto
- Connection type: PPPoE
- Username: your contact email address
- Password: choose your own password
Save your modem settings and allow 5 to 10 minutes for your modem to connect to the network.
If your issue requires an appointment to fix, you can change the appointment time by using Live Chat 24/7 in the My Vodafone app (for the best experience) or on this page. You can also give us a call on 1300 650 410. You’ll need to notify us at least two business days before your appointment in order to reschedule. If Vision need to reschedule your appointment, they’ll send you a text message with a link for you to select another time that suits you.
If your service uses Hybrid Fibre Coaxial (HFC), follow these modem setup steps:
Locate the Network Termination Device (NTD) and make sure the technician has already connected it to the TV wall socket.
Use an Ethernet cable to connect your modem’s WAN port to the NTD’s 2.5G LAN port.
Plug your modem and NTD into the power outlet, then press your modem’s ON/OFF button.
Allow up to 20 minutes for the modem to boot up and connect automatically. Once the modem’s Internet light is on, connecting a laptop to the LAN port via Ethernet cable is ideal.
You can also connect via Wi-Fi using the username and password which can usually be found on the sticker on the back or underside of your modem.
Open your web browser and type in your modem’s default gateway address into the address bar. You can usually find the gateway address and login details on the sticker on the back or underside of your modem.
Set your modem to these settings:
- Mode/modulation: WAN
- Connection type: Dynamic IP (IPoE) or “Obtain an IP address automatically”
Save your modem settings and allow 5 to 10 minutes for your modem to connect to the network.
If your issue requires an appointment to fix, you can change the appointment time by using Live Chat 24/7 in the My Vodafone app (for the best experience) or on this page. You can also give us a call on 1300 650 410. You’ll need to notify us at least two business days before your appointment in order to reschedule. If Vision need to reschedule your appointment, they’ll send you a text message with a link for you to select another time that suits you.
If your service uses Very High-Speed Digital Subscriber Line (VDSL), follow these modem setup steps:
Depending on your specific connection type, your modem will either need to connect directly to your phone wall socket or to the Network Termination Unit (NTU) that you would have received.
Depending on your building’s connection type, you will need to connect your modem in one of the following ways.
- If you only have a modem (no NTU), connect a phone cable from your modem’s DSL port to your phone wall socket
- If you have an NTU with GFAST technology (check your welcome email to see if you have this technology type):
- Connect an Ethernet cable from your modem’s WAN port to the NTU’s LAN port
- Connect a phone cable from the NTU’s GFAST port to your phone wall socket
Plug your modem (and NTU, if you have one) into the power outlet, then press your modem’s ON/OFF button.
Allow up to 20 minutes for the modem to boot up and connect automatically. Once the modem’s Internet light is on, connecting a laptop to the LAN port via Ethernet cable is ideal.
You can also connect via Wi-Fi using the username and password which can usually be found on the sticker on the back or underside of your modem.
Open your web browser and type in your modem’s default gateway address into the address bar. You can usually find the gateway address and login details on the sticker on the back or underside of your modem.
If your service uses NTU with GFAST technology, enter these settings:
- Mode/Modulation: WAN
- VLAN: Off or disabled
- Connection type: PPPoE
- Username: your Vodafone contact email address
- Password: choose your own password
If your service uses modem only, enter these settings:
- Mode/modulation: VDSL
- VLAN: On or enabled
- VLAN ID: 2
- VLAN Priority: 0
- VDSL Profile: 17a multi-mode or Auto
- VDSL Connection Type/Transfer Mode: PTM or Auto
- Connection type: PPPoE
- Username: your contact email address
- Password: choose your own password
Save your modem settings and allow 5 to 10 minutes for your modem to connect to the network.
If your issue requires an appointment to fix, you can change the appointment time by using Live Chat 24/7 in the My Vodafone app (for the best experience) or on this page. You can also give us a call on 1300 650 410. You’ll need to notify us at least two business days before your appointment in order to reschedule. If Vision need to reschedule your appointment, they’ll send you a text message with a link for you to select another time that suits you.
BYO modem requirements for Vision
To connect to Vision with your own modem, it must meet some technical requirements. If you’re on a high‑speed plan, your modem will require some additional features.
For your modem to work with your Vision service, it must:
- Support PPPoE connections (which may require you to update your modem settings from the default IPoE setting)
For FTTB services, your modem must also:
- Support VDSL2 or Ethernet WAN, depending on your building’s setup; and
- Have Save Our Showtime (SOS) and Robust Overhead Channel (ROC) features, if your service uses the VDSL2
For HFC services, your modem must also:
- Support Ethernet WAN
For VDSL services, your modem must also:
- Support VDSL2; and
- Have Save Our Showtime (SOS) and Robust Overhead Channel (ROC) features
You should be able to find this information on the manufacturer’s or retailer’s website. Alternatively, you can check the barcode sticker on the modem for the make and model, or search online.
If you’ve signed up to a VisionMax plan, your BYO modem should also feature:
- Gigabit Ethernet ports or better
- Wi-Fi 6 (802.11ax) or later
If your modem doesn’t have these features, you may not experience the maximum speed of your plan.
Improving your internet connection
Here are some tips on how to improve your internet speed
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Connect with Ethernet
Connect your devices via Ethernet
cable instead of Wi-Fi.
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Use the latest Ethernet cables
Use CAT5e Ethernet cables or better.
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Use Band Steering
Use a modem with
Vision support articles
Frequently asked questions
Vision is a privately owned fibre network, separate to the nbn® network. It offers a competitive range of basic, mid and high-speed plans, suitable for light to heavy internet users.
Our Vision plans run on Fibre To The Building (FTTB), Very-High Bitrate Digital Subscriber Line (VDSL) and Hybrid Fibre Coaxial (HFC) technology.
Typically, your address can be switched to Vision with little downtime. You can continue to use your existing services until your Vision appointment, where in most cases a Vision installer will disconnect your existing services, in order to connect you to the Vision network. Switching is simple, just call our expert Sales team on 1300 801 122 to get started.
Important: moving to Vision won’t automatically cancel your existing broadband or phone services. After you’re connected, contact your current provider to cancel your services, otherwise you may continue to be billed.
Typically, Vision connections are completed within 5 business days. Connection time varies depending on whether or not you've had broadband installed at your address previously, as well as Vision installer availability.
If a Vision technician needs to visit your home, here’s what to know:
- If you’re not owner of the property or the address is under strata title, you’ll need permission for installation
- We’ll contact you to book a suitable appointment
- Someone aged 18 or over must be home
- Vodafone will deliver the service up to the network boundary point (typically the wall socket in your home)
- You’re responsible for internal cabling and wiring within your premises
- You’ll need to set up your Vodafone-supplied modem or your own compatible modem
Smart wiring is not included with any Vodafone Vision installation. By switching to Vision your existing smart wiring setup may need to be re-wired to work with Vision, depending on the type of Vision installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.
Some devices and services may not work on the Vision network. This can include:
- Medical alarms or devices
- Security alarms
- EFTPOS machines
- Lift emergency phones
- Fax services
- Existing pay TV services
Check with your device manufacturer or service provider before switching. Vodafone does not offer Priority Assistance.