Get Vodafone Vision at your home

Our FTTB service is only available in selected buildings. Give us a call on 1300 801 122 to see if FTTB is available in your area. Alternatively, become a Vodafone broadband customer today and we'll help you switch if FTTB becomes available at your address.

Give us a call on 1300 801 122 to find out if FTTB is available at your address. We will organise for an FTTB installer to visit your premises and get you connected.

Typically, your address can be switched to FTTB with little downtime. You can continue to use your existing services until your FTTB appointment, where in most cases an FTTB installer will disconnect your existing services, in order to connect you to the FTTB network. Switching is simple, just call our expert Sales team on 1300 801 122 to get started. Remember: moving to FTTB will not necessarily cancel your broadband and phone services. Once you’ve switched, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

If you already have an active FTTB service at your address and you'd like to switch to an Vodafone Vision Plan, please call us on 1300 801 122 to arrange a service transfer. Once lodged, service transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

Typically, FTTB connections are completed within 5 business days. Connection time varies depending on whether or not you've had FTTB installed at your address previously as well as FTTB installer availability.

A technician appointment is required to install Vodafone Vision. The Vision technician will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone Vision installed. Vodafone is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this. You are responsible for setting up your TP-Link VX420-G2H or compatible modem and your Wi-Fi network.

You may prefer to/already have internal network cabling installed at your address for your internet, especially if Wi-Fi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible when transferring large amounts of data between devices in your home.

An FTTB installation does not include additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

By switching to FTTB your existing smart wiring setup may need to be re-wired to work with FTTB, depending on the type of FTTB installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Certain devices, equipment or services may be impacted and no longer operate including but not limited to, medical devices or alarms, security alarms, EFTPOS machines, lift emergency phones, fax services and existing pay TV services. Please contact the device or equipment manufacturer or service provider if you are unsure if you will be impacted. Vodafone does not offer Priority Assistance.