Get Vodafone Vision at your home

The Vision Service is not available in all areas or to all premises. Give us a call on 1300 801 122 to see if Vision is available in your area. Alternatively, become a Vodafone broadband customer today and we'll help you switch if Vision becomes available at your address.

Give us a call on 1300 801 122 to find out if Vision is available at your address. We will organise for a Vision installer to visit your premises and get you connected.

Typically, your address can be switched to Vision with little downtime. You can continue to use your existing services until your Vision appointment, where in most cases a Vision installer will disconnect your existing services, in order to connect you to the Vision network. Switching is simple, just call our expert Sales team on 1300 801 122 to get started. Remember: moving to Vision will not necessarily cancel your broadband and phone services. Once you’ve switched, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

If you already have an active Vision service at your address and you'd like to switch to a Vodafone Vision Plan, please call us on 1300 801 122 to arrange a service transfer. Once lodged, service transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

Typically, Vision connections are completed within 5 business days. Connection time varies depending on whether or not you've had broadband installed at your address previously, as well as Vision installer availability.

If a Vision technician is required to visit your premises to install any required equipment or complete your connection, the Vision will be in touch to book a suitable appointment with you. The Vision technician will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone Vision installed. Vodafone is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this. You are responsible for setting up your TP-Link VX420-G2H or compatible modem and your Wi-Fi network.

You may prefer to/already have internal network cabling installed at your address for your internet, especially if Wi-Fi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible when transferring large amounts of data between devices in your home.

An FTTB/VDSL or HFC installation does not include additional home network wiring beyond the installation of the Network Boundary Point only applicable to FTTB: your side of the building’s Main Distribution Frame.

By switching to Vision your existing smart wiring setup may need to be re-wired to work with Vision, depending on the type of Vision installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Certain devices, equipment or services may be impacted and no longer operate including but not limited to, medical devices or alarms, security alarms, EFTPOS machines, lift emergency phones, fax services and existing pay TV services. Please contact the device or equipment manufacturer or service provider if you are unsure if you will be impacted. Vodafone does not offer Priority Assistance.