Vision
installation
Installing Vision at your address
Here’s what to expect before, during and after your Vision installation, including whether you need an appointment, what permissions you may require, and how to stay connected during installation.
If you’re renting, not the owner of the installation premises, or the address is under strata title, you’ll need to obtain consent before the installation can occur.
Strata title
If the installation address is a unit with strata title management, you must receive strata approval to connect Vodafone Vision to the building prior to any physical installation work taking place. We’ll ask for confirmation of this approval when you sign up.
Renting
If you’re renting at the installation address or do not own the property, you must get permission to connect Vodafone Vision to the premises from the landlord, property manager or owner prior to any physical installation work taking place. We’ll ask for confirmation of this approval when you sign up.
There are different installation processes depending on the type of Vision technology at your address. A Vision technician may need to attend the property to install equipment both inside and outside. Someone aged 18 or over must be present for the appointment.
Here’s an overview of the installation process for each Vision connection type:
Fibre to the Building (FTTB)
Vision will connect a fibre optic line from the network to the communications room in your building. From there, the building’s existing wiring will be used to connect the fibre optic line to your individual unit.
Hybrid Fibre Coaxial (HFC)
Vision will connect a fibre optic line from the network to a street node close to your home. From there, existing pay TV (coaxial) cables connect the node to a point in your home.
Very High-Speed Digital Subscriber Line (VDSL)
Vision will connect a fibre optic line from the network to a street node close to your home. From there, existing copper wiring will be used to connect the node to a wall socket in your home.
- If your technology type requires an appointment, you can change the appointment time by giving us a call on 1300 801 122.
- You’ll need to notify us at least 48 hours before your appointment in order to reschedule.
- If Vision needs to reschedule your appointment, we’ll contact you to select another time that suits you.
If you have added the Vodafone TP-Link VX420-G2H modem to your plan, you can use the 4G Backup feature to access our mobile network until your Vodafone Vision service is activated. This will enable you to keep your other devices online during the installation process.
Things to know:
- 4G Backup is automatically activated on your Vodafone TP‑Link VX420‑G2H modem.
- You can use our coverage checker to see where mobile coverage is available.
- Maximum speeds are 20Mbps for downloads and 2Mbps for uploads. Actual speeds may vary depending on your coverage, location and the content you’re accessing.
Once your service is activated and your modem is setup, you'll then be able to connect to the Vision network. If you need help setting up your modem, check out our Vodafone modem setup guide or BYO modem setup guide.
Vision support articles
Frequently asked questions
Vision is a privately owned fibre network, separate to the nbn® network. It offers a competitive range of basic, mid and high-speed plans, suitable for light to heavy internet users.
Our Vision plans run on Fibre To The Building (FTTB), Very-High Bitrate Digital Subscriber Line (VDSL) and Hybrid Fibre Coaxial (HFC) technology.
Typically, your address can be switched to Vision with little downtime. You can continue to use your existing services until your Vision appointment, where in most cases a Vision installer will disconnect your existing services, in order to connect you to the Vision network. Switching is simple, just call our expert Sales team on 1300 801 122 to get started.
Important: moving to Vision won’t automatically cancel your existing broadband or phone services. After you’re connected, contact your current provider to cancel your services, otherwise you may continue to be billed.
Typically, Vision connections are completed within 5 business days. Connection time varies depending on whether or not you've had broadband installed at your address previously, as well as Vision installer availability.
If a Vision technician needs to visit your home, here’s what to know:
- If you’re not owner of the property or the address is under strata title, you’ll need permission for installation
- We’ll contact you to book a suitable appointment
- Someone aged 18 or over must be home
- Vodafone will deliver the service up to the network boundary point (typically the wall socket in your home)
- You’re responsible for internal cabling and wiring within your premises
- You’ll need to set up your Vodafone-supplied modem or your own compatible modem
Smart wiring is not included with any Vodafone Vision installation. By switching to Vision your existing smart wiring setup may need to be re-wired to work with Vision, depending on the type of Vision installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.
Some devices and services may not work on the Vision network. This can include:
- Medical alarms or devices
- Security alarms
- EFTPOS machines
- Lift emergency phones
- Fax services
- Existing pay TV services
Check with your device manufacturer or service provider before switching. Vodafone does not offer Priority Assistance.