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Here are support articles to help you with your Vodafone Vision service

 Installation Getting ready for your Vision installation. Vodafone modem setup Set up your Vodafone TP-Link VX420-G2H modem. BYO modem setup Check if your modem is compatible with Vision and how to set it up. Troubleshooting Common solutions to connectivity issues and slow connection speeds. Speed guide Vision plan tiers explained, plus key factors that can affect your internet speed.

Frequently asked questions

 What is Vodafone Vision internet? 

Vision is a privately owned fibre network, separate to the nbn® network. It offers a competitive range of basic, mid and high-speed plans, suitable for light to heavy internet users.

Our Vision plans run on Fibre To The Building (FTTB), Very-High Bitrate Digital Subscriber Line (VDSL) and Hybrid Fibre Coaxial (HFC) technology.
I have an existing broadband service. How can I switch to Vodafone Vision? 

Typically, your address can be switched to Vision with little downtime. You can continue to use your existing services until your Vision appointment, where in most cases a Vision installer will disconnect your existing services, in order to connect you to the Vision network. Switching is simple, just call our expert Sales team on 1300 801 122 to get started.

Important: moving to Vision won’t automatically cancel your existing broadband or phone services. After you’re connected, contact your current provider to cancel your services, otherwise you may continue to be billed.
How long does it take to get connected to Vodafone Vision? 

Typically, Vision connections are completed within 5 business days. Connection time varies depending on whether or not you've had broadband installed at your address previously, as well as Vision installer availability.
Do I need to prepare anything for the Vodafone Vision installation? 

If a Vision technician needs to visit your home, here’s what to know:

  • If you’re not owner of the property or the address is under strata title, you’ll need permission for installation
  • We’ll contact you to book a suitable appointment
  • Someone aged 18 or over must be home
  • Vodafone will deliver the service up to the network boundary point (typically the wall socket in your home)
  • You’re responsible for internal cabling and wiring within your premises
  • You’ll need to set up your Vodafone-supplied modem or your own compatible modem
Can I use existing wiring/smart wiring?

Smart wiring is not included with any Vodafone Vision installation. By switching to Vision your existing smart wiring setup may need to be re-wired to work with Vision, depending on the type of Vision installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the Vision network?

Some devices and services may not work on the Vision network. This can include:

  • Medical alarms or devices
  • Security alarms
  • EFTPOS machines
  • Lift emergency phones
  • Fax services
  • Existing pay TV services


Check with your device manufacturer or service provider before switching. Vodafone does not offer Priority Assistance.

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