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How can we help?

Get the help you need with TOBi in My Vodafone

TOBi, our resident My Vodafone chat bot, can answer your questions 24/7 through the My Vodafone app. If your question is beyond the knowledge of TOBi, the chat bot will pass you over to an agent who'll be able to help.

Why chat with TOBi?

Help when you need it

TOBi can guide you through My Vodafone, direct you to relevant support pages, or connect you with customer care.

Available 24/7

TOBi is ready to help you at any time of day or night, seven days a week. Customer care is also available to chat 24/7. 

Great for those on the go

When you move away from your device, we’ll keep your chat open for 24 hours so you can pick it up again with another agent.

How to chat with TOBi

My Vodafone

Head to the My Vodafone app on your mobile phone or tablet

Download the app

If you don’t have the My Vodafone app, download it via the App Store or Google Play

Find the chat

Click the chat icon on the dashboard

Ask a question

Type in your question

Get an answer

TOBi can link you to a My Vodafone page, support article, or connect you with an agent to chat

Additional information

Why is TOBi asking me to accept push notifications?

If TOBi needs to pass you over to customer care, the push notification will send you an alert when the chat is connected. Also, if you need to close the My Vodafone app during a chat, a push notification can alert you when your next message comes through.

The chat bot will only send you push notifications about your help request. 

What happens if I need to leave the chat?

If you need to stop chatting, just close the My Vodafone app and reply when you’re ready. If you return to your chat within 24 hours, an agent can continue helping you and will have the full conversation history.

What else can we help with?

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