Get the help you need with TOBi in My Vodafone
TOBi, our resident My Vodafone chat bot, can answer your questions 24/7 through the My Vodafone app. If your question is beyond the knowledge of TOBi, the chat bot will pass you over to an agent who'll be able to help.
Why chat with TOBi?
Help when you need it
Available 24/7
TOBi is ready to help you at any time of day or night, seven days a week. Customer care is also available to chat 24/7.
Great for those on the go
When you move away from your device, we’ll keep your chat open for 24 hours so you can pick it up again with another agent.
How to chat with TOBi
My Vodafone
Head to the My Vodafone app on your mobile phone or tablet
Download the app
If you don’t have the My Vodafone app, download it via the App Store or Google Play
Find the chat
Click the chat icon on the dashboard
Ask a question
Type in your question
Get an answer
TOBi can link you to a My Vodafone page, support article, or connect you with an agent to chat
Additional information
If TOBi needs to pass you over to customer care, the push notification will send you an alert when the chat is connected. Also, if you need to close the My Vodafone app during a chat, a push notification can alert you when your next message comes through.
The chat bot will only send you push notifications about your help request.
If you need to stop chatting, just close the My Vodafone app and reply when you’re ready. If you return to your chat within 24 hours, an agent can continue helping you and will have the full conversation history.