Why use TOBi?
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Instant answers, anytime
No waiting, no queues. Start a chat and TOBi will respond in just a few seconds.
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Smart support
TOBi can answer common questions, process simple requests, and direct you to helpful information.
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Human handover
Need to speak to someone? No worries. For complex queries, TOBi will connect you with a team member.
Tips for chatting with TOBi
Give TOBi a chance to process your question before entering another one.
Avoid using slang or shortened forms of words and ask questions as you would if you were speaking.
Didn’t get the response you need? Try asking your question in a different way.
Download the My Vodafone app
For the best TOBi experience and access to personalised support, download the My Vodafone app.
Frequently asked questions
To receive TOBi notifications, you need to give the My Vodafone app permission to send you notifications in your device settings.