Managing an account following a bereavement.

We’re sorry for your loss and we would like to make managing their account with us as simple as possible.

This support article will give you key information about how to close an account and/or transfer ownership of the mobile number if the account holder has passed away.

How to close an account and/or transfer a mobile number.

If the account holder has passed away, give us a call on 1300 650 410 and we can help you to close the account or transfer ownership of the number into your name. If you choose to transfer ownership of the number, you’ll need to meet our credit requirements.

When contacting us, please have the account holder’s mobile or account number ready, as well as their:

  • Full name
  • Date of birth
  • Home address

For confirmation, we may ask that you email us a copy of the:

  • The Death Certificate or
  • A Coroner's notice

The person contacting us should be an authorised representative of the deceased. This includes:

  • Next of kin
  • Executor or administrator of the estate
  • Power of attorney
  • Trustee or solicitor administering the estate
  • An authorised representative listed on the account