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How can we help?

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Quick exit

If you're in immediate danger, call 000 for help.
Call 112 if you’re out of range, or 106 for speech/hearing impairments.

Keeping you safely connected

Domestic and family violence can happen to anyone. That’s why we’re committed to helping people affected by abuse. If you need support with your phone or internet connection, we're here to help.

Ways we can help

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Stop unwelcome calls

If you’re receiving unwelcome calls or messages, we can help report them.

Mail

Regain control of your number

We provide support to help you transfer your phone number into your own name.

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Financial assistance

If you’re facing financial hardship and can’t make a payment, we can assist.

Regain control of your number

We provide confidential support to help you transfer your phone number into your own name. Ensuring communication remains in your control. 

To get started, bring to a Vodafone store:

  • Statutory Declaration: signed by an authorised person, confirming your domestic or family violence experience.
  • Mobile phone: bring your mobile or device.

You can also call us on 1300 650 410. Our team are ready to assist you every step of the way, to ensure you're safely connected.

Understanding domestic and family violence

Domestic and family violence includes a range of abusive behaviours. It could be physical, sexual, emotional, financial, or psychological. It can be exercised by intimate partners, family members and caregivers. Manipulative behaviours, using technology or financial control, are often used against victims. It's crucial to recognise all forms of abuse as equally serious. If you’re experiencing any forms of abuse, the below support services are also available.

Additional support services

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What else can we help with?

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