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Keeping you safely connected
To view our Domestic and Family Violence Position Statement click here.
Domestic and family violence can happen to anyone. That’s why we’re committed to helping people affected by abuse. If you need support with your phone or internet connection, we're here to help.
Ways we can help
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Stop unwelcome calls
If you’re receiving unwelcome calls or messages, we can help report them.
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Regain control of your number
We provide support to help you transfer your phone number into your own name.
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Financial assistance
If you’re facing financial hardship and can’t make a payment, we can assist.
Customer contact request
Complete this form to request a callback from the dedicated support team at a suitable time. They’re available from 8:30 am - 4:30pm (Mon-Fri).
If our attempts to reach you are unsuccessful on the preferred date, please nominate a second date that we can contact you on.
Understanding domestic and family violence
Domestic and family violence includes a range of abusive behaviours. It could be physical, sexual, emotional, financial, or psychological. It can be exercised by intimate partners, family members and caregivers. Manipulative behaviours, using technology or financial control, are often used against victims. It's crucial to recognise all forms of abuse as equally serious. If you’re experiencing any forms of abuse, the below support services are also available.
Additional support services
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