Keeping you safely connected

We understand Financial Hardship is different for everyone and we will work with you to identify the best solution for your individual circumstances.

Applying for financial hardship assistance or entering into an arrangement is free of charge. You have the right to apply whenever you need it. We will prioritise keeping you connected.

If you have any queries about financial hardship, please contact us on 1800 185 289 Monday to Friday 9am to 5pm (if you are a postpaid customer) or for prepaid customers, call us on 1555 or 1300 650 410 Monday to Friday 8am to 8pm AEST.

Please note

• We will only request information if it is strictly necessary for us to assess your eligibility for financial hardship assistance. Our assessment is based on the information you provide us and any information we have about you or your account on file.
• If you provide us with false, inaccurate or misleading information, it may result in Vodafone cancelling its assessment of whether you are eligible for financial hardship assistance.
• We will use the information you provide us for the primary purposes of reviewing and processing the financial hardship application and communicating with you about your application and any other financial hardship related matter.
• We will keep the information you provide us in accordance with reasonable security controls to ensure its protection from unauthorised use, access, modification or disclosure, and ensure this information is only seen and accessible by staff as necessary to carry out their duties. This information will be retained for the duration required for us to complete our assessment and will be disposed of in accordance with our usual purging protocols once we are no longer required to retain this information.