As you are aware, your Kogan nbn™ service is provided by TPG Telecom Ltd. The Vodafone Financial Assistance Team will manage your financial hardship application and you will receive notices from Vodafone regarding your financial hardship request.
We understand that life can take unexpected turns. If you’re facing financial hardship with your Kogan nbn™ service, we’re here to help.
Financial hardship can happen for many reasons including loss of income, sudden illness or injury or change of family circumstances. It can affect your financial situation for a short while or you may need assistance for longer. If your ability to make a payment has been impacted, please let us know. It’s best to request financial hardship assistance right away, so we can help you sooner.
If you’re experiencing financial hardship and unable to pay your bill, call us on 1300 010 400. We’re available from 8am-8pm AEST every day.
Alternatively you can send us an email to email@example.com with your name, account number, contact details and a brief description of the assistance you require.
Sometimes, additional supporting documentation is required. This can include payslips, Centrelink statements, bank statements and medical certificates. If this is the case, we’ll let you know. We’ll be in touch within 7 working days of receiving your request.
Our Financial Assistance team will work with you to determine how we can best assist you. Some of the solutions we offer are:
There’s no charge for making an application or entering into any Financial Hardship Arrangement.
If you need more assistance, you can call the National Debt Helpline on 1800 007 007 to get free and independent advice from a financial counsellor over the phone. They are available between 9.30am-4.30pm from Monday to Friday. You can also find a financial counsellor in your local area online.
Here are other resources and organisations that you might find useful.
The Vodafone Financial Assistance team will be in touch within 7 days to discuss how they can help you. They may request supporting documentation or additional information about your circumstances.
Yes, it’s important that you provide all the required information, otherwise your application will unable to be assessed.
The information you provide must not be false, incomplete or misleading. If this is the case, we may be unable to assess your application and may also cancel any Financial Hardship Arrangement in the future.
Give the team a call on 1300 010 400 to discuss your situation. The team is available from 8am-8pm AEST every day.
Each application will be assessed on a case-by-case basis. We will work with you to try and keep you connected.
Your feedback is important to us. If you’re not happy with our products or service, we’d like to know.
If we’re unable to agree on a resolution, you can contact an external organisation for support and advice, including the: