From time to time Vodafone may contact you for marketing or servicing reasons. Vodafone will never call you and ask for your PIN or security code.
Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:
If we send you an email, we will never ask you to click on a link to fill out your security information such as your PIN, password or date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using click-bait or phishing emails to obtain this information.
If you have received a call, text message or an email that claims to be from Vodafone but you suspect is not, or the caller is claiming to be from Vodafone but is asking you to provide security information or personally identifiable information please report it by completing our online form and providing:
You can communicate with Vodafone through Social Media such as Twitter and Facebook. To ensure you are protecting yourself, please stay vigilant when online and be aware of:
If you have suspicions about any communication via Social Media, please complete our online form.
From time to time you will receive SMS messages and emails from Vodafone.
Often these emails or SMS include links to support pages, payment tools or My Vodafone.
You may receive a phone call from Vodafone, this maybe for a promotion or in response to a call back request.
While on our website, you may receive a pop up asking you to chat with us, please be aware that: