From time to time Vodafone may contact you for marketing or servicing reasons. Vodafone will never call you and ask for a one-time passcode sent to your mobile or email, to verify you.
Organisations can help avoid data theft by using security measures, known as multi-factor authentication (MFA), to confirm your proof of identity. Vodafone uses MFA security measures such as one-time passcodes to help keep your data and account information safe. Because of this, it’s best to make sure your personal contact information like your mobile number is up to date in our system. Check out this article, for more information on MFA.
If we send you an unprompted email, we will never ask you to click on a link to fill out your security information such as your PIN, password or date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using click-bait or phishing emails to obtain this information. However, if you contact us requesting to make a payment, we may send you an email or SMS with a link to complete your payment. We will never send you a link to make a payment unless you have first requested assistance.
If you’ve received a call, text or email claiming to be from Vodafone but you suspect isn’t or could be fraud, or the sender or caller is claiming to be from Vodafone but is asking you to provide security information or personally identifiable information, please report it by completing our Scam Lodgement Form and providing:
If you suspect you have been a victim of fraud, you should also immediately contact your financial service provider.
You can communicate with Vodafone through Social Media such as Twitter and Facebook. To ensure you are protecting yourself, please stay vigilant when online and be aware of:
If you have suspicions about any communication via Social Media, please complete our Scam Lodgement Form.
From time to time you will receive SMS messages and emails from Vodafone.
Often these emails or SMS include links to support pages, payment tools or My Vodafone.
You may receive a phone call from Vodafone, this maybe for a promotion or in response to a call back request.
While on our website, you may receive a pop up asking you to chat with us, please be aware that:
If you get a pop up from someone claiming to be Vodafone inviting you to chat and you are not on the Vodafone website, please close the window and contact Vodafone on 1555 or complete our Scam Lodgement Form.