Contract suspensions for your plan.

This support article will give you key information about suspending your contract. For a suspension fee, you can put your contract on hold once during the term of your 12 or 24 month contract. This suspension can be for as little as 30 days, up to a maximum of 3 months.

How to request a contract suspension.

You can suspend your contract if you’re the account holder by calling 1555 from your Vodafone phone or 1300 650 410 from any phone.

You can also suspend your contract by calling +61 426 320 000 from overseas.

Additional information.

How much is the suspension fee?

The contract suspension fee is $11 per 30 days. If the service you’re suspending also has a contracted Data Add-on, an additional $5 per 30 days will apply.

If you’re a business customer on a shared plan, you will be charged 50% of your plan’s minimum monthly spend per 30 days. The 50% charge also applies to other contracted services on the account that need to be suspended, such as Data Add-ons.

How is the suspension fee charged on my bill?

Suspension fees are charged in full to your next available invoice on a pro rata basis according to the number of days in the suspension period.

If you’ve suspended a phone service, the fee will appear on your bill as ‘Recurring Plan_Voice’. If you’ve suspended a Mobile Broadband service, the fee will appear on your bill as ‘Recurring Plan_Data’.

Even if your contract suspension is for longer than a month, you’ll still get a monthly invoice while it’s in place and continue to be charged for any Mobile Payment Plan instalments, Accessories Payment Plan instalments, and insurance premiums during the suspension period if applicable.

If your suspension is lifted part way through your billing cycle, your next bill will include a ‘Part monthly charge’.

Can I suspend my contract if my account is overdue?

No. You’ll need to have cleared any overdue amounts before we can suspend your contract.

Can I suspend my service if I’m on a Month to Month plan?

No. Month to Month plans are ineligible for contract suspension.

Can I suspend my contract if my plan’s inclusions are shared with other plans on my account?

Yes, although you’ll need to move the plan out from shared services during the suspension period.

The inclusions of the plan you’re suspending won’t be shareable during the suspension period.

Can I lift the suspension on my contract early?

To lift or adjust the end date of the suspension, call us on 1555 from your Vodafone phone or 1300 650 410 from any phone.

Can I suspend my contract for longer if I’m in the military or armed service?

If you’re in the armed service and being deployed overseas, or you’re already overseas, you can request for your account be suspended for up to 6 months.

To submit a request, you or your power of attorney need to fax written authorisation to our customer care team on 1300 308 869. Requests need to include the account PIN, the start and end date for the suspension and must tell us that the suspension is for an Armed Services Personnel.