Personal
What are you looking for ?
Insurance for your phone or tablet.
This support article will show you how to make a claim or cancel your insurance policy.
We offer Vodafone Keep Talking and Keep Talking Plus Mobile Insurance to help cover you against the cost of repairing or replacing your device.
How to make an insurance claim.
It’s easy to make an insurance claim using our online form.
How to cancel your insurance.
You can cancel your insurance policy at any time by calling us on 1300 650 410.
Your premium will only be refunded if you cancel your insurance policy within the 14 day cooling off period, provided You have not made a claim or are not entitled to make a claim.
Additional information.
What happens after I lodge a claim?
- 1.Your dedicated Case Manager will email you a claim letter.
- 2. You will need to return this letter signed and with the required information.
- 3. If your phone is damaged, you may be asked to return the damaged device according to the process outlined in the letter.
- 4. If your claim is approved, your Case Manager will contact you to collect excess and confirm your delivery address.
- 5. Your repaired, refurbished or replacement device will be couriered to you within 3-5 business days.
How much will my excess be?
The excess depends on the device and circumstances of the claim. Refer to the combined PDS/FSG for Keep Talking Plus and Keep Talking Basic for more details.
Can my policy be cancelled by the insurer?
Yes, your policy may be cancelled by the insurer in accordance with the Insurance Contracts Act 1984 (Cth).
Your policy will also be cancelled if:
- Your Vodafone plan is cancelled
- You sell the insured phone or tablet to another person
- You exceed the claim limit of your insurance policy