This support article will give you key information about Vodafone Passes. Vodafone Passes lets you use your favourite apps as much as you want at speeds of up to 1.5Mbps. With 1.5Mbps you can stream music and standard definition video, make a video call, browse the internet and catch up on social media, however content may be slower to load and is not suitable for high definition video or high speed applications. For more information, check out our speed guide. Some exclusions apply. Calls excluded on Facebook Messenger and WhatsApp. The Passes are available for our Red Plans – you can’t get a Pass if you’re on a Plus Plan or Vodafone Infinite Plan.
You can choose up to four Passes per connection including Chat, Social, Music and Video.
Yes, if you’ve run out of your inclusive data allowance, you’ll continue to be able to use your Vodafone Passes. However, at that point, any data usage that isn’t included as part of a Vodafone Pass and which is incurred after your 500MB ‘exclusions allowance’ has been used up will be charged at $5 per 1GB.
Voice and video calling is not available with WhatsApp and Facebook Messenger and will consume your regular data inclusions.
No, Passes aren’t shareable with another device or with any other services on your account.
No, any subscriptions will need to be set up separately. For example, if you choose the Video Pass, you’ll need to set up and pay for any subscriptions with Netflix, Stan or Amazon Prime Video directly.
When you remove a Vodafone Pass, it will be cancelled and removed within around 15 minutes. You will still be charged the full amount of the Vodafone Pass for the remainder of the billing cycle. You can purchase another Vodafone Pass at any time.
With all Vodafone Passes, all usage on the official Apps is data-free, with the exception of a small amount of data, outside Vodafone’s control, that we can’t free-rate. That’s why you also get an extra 500MB of data included with your Pass that you can use on these exclusions. If you use up this 500MB, then further use of the exclusions listed below will be taken out of your plan entitlement (or charged as additional data if your plan data is all used up).
A good example of an exclusion is an ad served up from a third party while streaming a video.
Here is the full list of exclusions:
No, Vodafone Passes are not useable when you’re overseas.
No, Vodafone Passes are designed for single, personal use on a mobile phone only.
From 26 May 2019, Viber is no longer included with the Chat Pass. Facebook Messenger and WhatsApp will continue to be included with the Chat Pass.