If you'd like to pause your plan, we'll put you onto a $10 Holding Plan. You can stay on this plan for up to 12 months. You can only pause your plan once per year for example if you pause your plan in September 2020, and then go back to your original plan in November 2020, you're unable to pause your plan again until September 2021.
How to pause your plan.
You can pause your plan using live chat 24/7 in the My Vodafone app (for the best experience) or on this page. Alternatively call 1555 from your Vodafone phone, or 1300 650 410 from any phone, or head into store.
The fee to pause your plan is $10 per billing cycle (30 days).
If you also have a contracted Data Add-on, an additional $5 per 30 days will apply.
You’ll continue to be charged for a Mobile Payment Plan, Accessories Payment Plan or insurance.
Can I pause my plan if my account is overdue?
No. You need to settle your overdue account before we can pause your plan.
Can I pause my plan if I’m on Business Flex?
Yes. You’ll be charged 50% of your plan’s minimum monthly spend per 30 days. The 50% charge also applies to other contracted services on the account that need to be paused, such as Data Add-ons.
Can I pause my plan if my data is being shared with other plans?
Yes. However, while your plan is paused, the data on your plan won’t be shared with other plans.
Can I lift the pause early?
To lift the pause early, call us on 1555 from your Vodafone phone or 1300 650 410 from any phone.
How long can I pause my plan for if I’m in the military or armed services?
If you’re serving in the armed services overseas, your plan can be paused for up to 6 months.
To submit a request, you or your power of attorney should call customer care on 1300 650 410. You should state that the request is for Armed Services Personal and you should include your account PIN, and the start and end date for the suspension.