If you'd like to pause your plan, we'll put you onto a $10 Holding Plan. You can stay on this plan for up to 12 months. You can only pause your plan once per year for example if you pause your plan in September 2020, and then go back to your original plan in November 2020, you're unable to pause your plan again until September 2021.
You can also pause your plan from overseas by calling +61 426 320 000.
The fee to pause your plan is $10 per billing cycle (30 days).
If you also have a contracted Data Add-on, an additional $5 per 30 days will apply.
You’ll continue to be charged for a Mobile Payment Plan, Accessories Payment Plan or insurance.
No. You need to settle your overdue account before we can pause your plan.
Yes. You’ll be charged 50% of your plan’s minimum monthly spend per 30 days. The 50% charge also applies to other contracted services on the account that need to be paused, such as Data Add-ons.
Yes. However, while your plan is paused, the data on your plan won’t be shared with other plans.
If you’re serving in the armed services overseas, your plan can be paused for up to 6 months.
To submit a request, you or your power of attorney should fax written authorisation to our customer care team on 1300 308 869. You should state that the request is for Armed Services Personal and you should include your account PIN, and the start and end date for the suspension.