Activating a new prepaid SIM.

After you purchase a Starter Pack, you have 365 days to activate your SIM before it expires.

We don’t have any age restrictions on getting a Starter Pack. When you activate the SIM, you’ll need to provide us with your name, address, email address and valid identification. If you’re under 18 years of age, you must have the consent of your parent or a responsible adult.

How to activate a prepaid SIM.

 

Wait for your order

1. Insert the SIM

Insert the SIM into your device and turn it on.

Give us a call

2. Activation Key and valid ID

Have the activation key (located on the back of your Prepaid Starter Pack) and a valid form of ID on hand.

Wait 3 hours

3. Activate online

Activate your new prepaid SIM through our online service.

Accepted forms of identification for the activation.

Here are the accepted forms of ID you can provide when activating your prepaid service. We don't accept expired ID and if you're not an Australian resident, an international passport is the only identification we accept. We'll also need your Australian residential address.

Activating online or over the phone.

If you’re activating your prepaid service online or over the phone, you’ll need one of the following:

  • Drivers licence
  • Medicare card
  • Australian passport
  • International passport
Activating in store.

If you’re activating your prepaid service at a Vodafone store, you’ll need one of the following:

  • Drivers licence
  • Medicare card
  • Australian passport
  • International passport
  • Concession card
  • Proof of age card
  • Student ID (University or TAFE)

 

If you don’t have any of the above types of ID, you can provide two of the following:

  • Account form
  • Birth certificate
  • Passbook