Activating a new prepaid SIM.

This support article will give you key information about how to activate a new prepaid SIM card. After you purchase a Starter Pack, you have 365 days to activate your SIM before it expires.

How to activate a prepaid SIM.

The best way to activate your new prepaid SIM is through our online service.

Before getting started, insert the SIM into your device and turn it on. You’ll need the activation key from your Prepaid Starter Pack and a valid form of ID on hand.

Where is the SIM activation key?

The SIM activation key is located inside the packaging behind the SIM card.

Accepted forms of identification for the activation.

Here are the accepted forms of ID you can provide when activating your prepaid service. We don't accept expired ID and if you're not an Australian resident, an international passport is the only identification we accept. We'll also need your Australian residential address.

Activating online or over the phone.

If you’re activating your prepaid service online or over the phone, you’ll need one of the following:

  • Drivers licence
  • Medicare card
  • Australian passport
  • International passport
Activating in store.

If you’re activating your prepaid service at a Vodafone store, you’ll need one of the following:

  • Drivers licence
  • Medicare card
  • Australian passport
  • International passport
  • Concession card
  • Proof of age card
  • Student ID (University or TAFE)

 

If you don’t have any of the above types of ID, you can provide two of the following:

  • ATM card
  • Account form
  • Birth certificate
  • Passbook