This support article will give you key information on when we'll send balance and expiry alerts about your prepaid service.
You can also check your prepaid balance at any time:
We’ll send you an SMS alert:
We’ll send you an SMS when your recharge or Add-on falls below the following balances. These text messages will be sent from SYS-ALERT.
Recharge/Add-on | Credit | Data | Minutes/Text |
---|---|---|---|
Pay and Go | $5 | - | - |
MyMix | - | 50MB | 5 mins |
Prepaid Plus | - | 100MB | 5 mins |
Combo Plus | - | 50MB | 5 mins |
Combo | - | 50MB | 5 mins |
365 Day | $9.99 | - | - |
Pay As You Go | $4.99 | - | - |
Prepaid Cap | $20 | 50MB | - |
Vodafone Mini Cap | - | 50MB | - |
Data Add-ons | - | 50MB | - |
Talk Add-ons | - | - | 5 mins |
10 Countries Add-ons | - | - | 5 mins |
50 Countries Add-ons | - | - | 5 mins |
Prepaid Roaming Add-ons | - | 50MB | 5 mins 5 texts |
Prepaid Mobile Broadband | - | 100MB | - |
Whether you’ll get usage alerts for your mobile broadband service is dependent on your device. iPads and some other tablets can’t receive text messages and won’t receive the notifications. For more information, check out our support page on accessing text messages from your mobile broadband device.
No. You’re unable to switch off prepaid usage alerts.