We’ll run a credit check when you place an order to sign up to a plan with us.
When assessing applications, we rely on information from a number of sources, including the information you provide to us and the information received from credit reporting bodies, Illion or Equifax. Our decision may be because you or the business you applied on behalf of, don’t meet our current credit criteria.
It may also be partly or wholly based on the credit information we received from Illion or Equifax.
You can obtain the credit eligibility information held about you from the credit reporting bodies within 90 days free of charge using these contact details.
If you place an order for a device in store or over the phone and your credit limit doesn’t cover the full amount, to continue with your chosen device you can make a one-off payment to cover the difference of up to $1000 to proceed.